Senior Customer Quality Engineer
Generac Power Systems•Oshkosh, WI
•Onsite
About The Position
The Senior Customer Quality Engineer collaborates with cross-functional teams to keep product flowing successfully and is responsible for providing support to quality engineering improvement projects and interfaces with teams consisting of engineering, manufacturing operations, supplier quality and service engineering to assure ongoing product compliance and control. This role will be responsible for responding with a sense of urgency to customer inquiries, executing inspection plans, quarantine and disposition of product.
Requirements
- Bachelor's Degree in Engineering
- 5 years’ experience working in Quality in a manufacturing environment and managing of large customer
- Experience using continuous improvement tool set
Nice To Haves
- Certified Quality Engineer
- Certified Six Sigma Green Belt
- Certified Quality Auditor
Responsibilities
- Responsible for customer account for all quality related topics
- Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
- Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
- Develop processes internally to meet customer requirements
- Lead resolution of warranty and quality issues
- Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
- Analyze data, identify trends and facilitate cross functional A3 improvement projects
- Direct the overall execution of internal product audits and nonconformance resolution
- Support New Product Introduction and manage qualification of manufacturing through the APQP process
- Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
- Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
- Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
- Ensure test inspection integrity (MSA/ GR&R)
- Create and deploy standard Generac tools, methodologies and standards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
