Senior Customer Master Data Coordinator
About The Position
The Senior Customer Master Data Coordinator creates and maintains customer records across Amneal’s JDE ERP system, Reltio Customer Master Database, and Direct to Customer software for business segments including Generics, Biosciences, Biosimilars, Specialty, and BD. The role works independently to ensure accurate and complete customer data and compliance with SOX controls, policies, and work instructions. It validates customer creation requests, researches and assigns Class of Trade designations, and ensures direct price groups are correctly assigned to protect the company’s financial interests and support government pricing compliance. The coordinator investigates new portal customer applications, validates supporting paperwork and credit limit assignments, and ensures correct system setup and customer linkage. The role partners with department management, sales and marketing, Customer Operations, Membership, and other cross-functional teams on corporate hierarchy development, customer portals, pricing, process improvements, and automation. It also supports SAP implementation as a customer master super-user, including creating and executing test scripts, and escalates critical issues to Trade Finance Leadership when needed. Additional duties include supporting team members in India, assisting with projects, and complying with company policies and standards.
Requirements
- At least 3 years of Customer Master experience.
- At least 3 years of experience working independently, multitasking, and partnering with other teams.
Nice To Haves
- Bachelor’s degree in Business, Finance, or a related field.
Responsibilities
- Create and maintain customer records in the JDE ERP system, Reltio Customer Master Database, and other relevant systems for all business segments.
- Coordinate with other teams to ensure customer data is accurate, complete, and maintained in accordance with SOX controls and internal procedures.
- Validate customer creation requests and determine appropriate Class of Trade designations for government pricing compliance.
- Ensure direct price groups are assigned correctly to customers in JDE.
- Partner with management and sales and marketing teams to gather requirements, establish a corporate customer hierarchy, configure it in Reltio, and create and execute pre-production test scripts.
- Investigate new portal customer applications, validate paperwork and credit limit assignments, and ensure correct JDE setup and portal attributes.
- Coordinate with Customer Operations on customer linkage according to state contract requirements and with the Membership team to ensure portal customers are loaded in Flex for correct portal pricing.
- Identify process improvement and automation opportunities and support customer initiatives across departments, including portal implementations and CPQ.
- Participate in SAP customer master implementation as a super-user and assist with creating and executing UAT test scripts for projects.
- Escalate critical issues to Trade Finance Leadership when necessary.
- Provide assistance to team members in India working on Customer Master updates.
- Assist with projects supporting Amneal initiatives and comply with company policies and standards.
Benefits
- Short-term incentive opportunity, such as a bonus or performance-based award, within the first 12 months.
- Comprehensive, flexible benefits program for eligible positions.
- Health and insurance benefits.
- 401(k) matching contribution.
- Employee well-being programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
