Senior Customer Engineer, Named Enterprise - Montreal, QC

Cloudflare•San Francisco, CA

5d•Onsite

About The Position

The Customer Engineer is a customer-facing technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients. The role covers the full lifecycle, from pre-sales technical validation through onboarding, deployment architecture, adoption, renewal, and expansion. It sits within the go-to-market organization and reports to a Customer Engineering Leader. The Customer Engineer remains engaged after an initial agreement and carries a variable quota tied to new business and/or account growth. The position provides oversight and guidance for customer onboarding and implementation but does not execute the implementation. It includes designing tailored migration and onboarding plans, advising customer engineering teams on configuration best practices, monitoring customer health and telemetry, and helping ensure measurable business outcomes. The role also uses AI agents, large language models, and internal platforms to automate routine workflows, while contributing to technical education and enablement for customers and internal teams. The role is based in Montreal, Quebec, and requires travel of up to 20–50% within the assigned territory for customer meetings, conferences, industry events, and in-person team meetings. Candidates must have reliable personal or local public transportation for required travel. Applicants who reach the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.

Requirements

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; the required years vary by leveling.
Ability to whiteboard, design, and clearly articulate complex enterprise network and security architectures.
Excellent consultative, advisory, communication, presentation, and stakeholder-management skills, including the ability to translate technical concepts into business outcomes for engineers and C-level executives.
Proven ability to work in a quota-carrying or revenue-aligned environment, with an understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Demonstrated depth in at least four of the listed technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding or scripting; and developer platform fluency.
For Internet fundamentals: knowledge of OSI layers 1–7, BGP, GRE, TCP/UDP, authoritative and recursive DNS, HTTP(S), and SSL/TLS.
For security: expertise in WAF, Bot Management, firewalls, rate limiting, (M)TLS, Zero Trust, and SASE concepts.
For performance: expertise in speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
For AI proficiency: familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM use, and workflow automation.
For coding and scripting: proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages for custom integration scripts, API connectors, and edge computing functions.
For developer platform fluency: experience with RESTful or GraphQL APIs, SDKs, webhooks, developer tooling, cloud-native environments, infrastructure-as-code such as Terraform or Pulumi, CI/CD pipelines, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
Willingness and ability to travel up to 20–50% within the assigned territory and reliable personal or local public transportation for required travel.

Nice To Haves

Track record of creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding, to accelerate customer adoption of complex platforms.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at a hyperscaler, digital native, distributed systems environment, or startup.

Responsibilities

Partner with Account Executives to conduct technical discovery, capture business requirements, and map customer infrastructure to suitable Cloudflare architectures and solutions.
Define scope, success criteria, and technical evaluation plans for proofs of concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations addressing customer performance, security, and reliability challenges.
Address technical objections, security compliance questions, and complex architectural requirements during the sales cycle.
Ensure proposals include a suitable solution deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the customer’s primary executive and engineering contact, without executing the implementation.
Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance; advise customer engineering teams on configuration best practices.
Partner with Account Executives on discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry to support time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry a variable quota tied to new business acquisition and/or ongoing account growth; support platform adoption, revenue retention, and strategic cross-sell and upsell opportunities.
Lead technical Quarterly Business Reviews and communicate platform value and return on investment to C-level executives.
Maintain trusted relationships with customer stakeholders throughout onboarding, maturity, renewal, and expansion; advise on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and recommend remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine tasks such as RFP and security questionnaire responses, sandbox provisioning, basic telemetry monitoring, and documentation.
Partner with the Enablement Team to design, build, and govern technical resources, including SOPs, architectural best practices, and technical guides; educate internal teams and customers.