Senior Customer Engagement Specialist
About The Position
The Honeywell Customer Experience Center (CXC) in Washington, DC, is a hub for customer and government stakeholder engagements, focusing on Honeywell innovations. The Senior Customer Engagement Specialist will lead the CXC's operations, guiding high-impact presentations, coordinating exclusive content, and managing engagement strategies to enhance brand visibility, demand generation, and business growth. This role involves close collaboration with account teams and senior stakeholders to address customer challenges with innovative solutions and maximize the center's potential for Marketing, Sales, and Communications. The position serves as the primary representative of the CXC, conducting tours and presentations, creating content, managing budgets, and tracking performance. A customer-first mindset and strong collaboration skills are essential for executing projects aligned with business objectives.
Requirements
- Customer-first mindset
- Aptitude for collaboration across different teams
Responsibilities
- Act as a CXC ambassador, delivering a world-class experience for guests through exceptional service and engagement.
- Lead CXC tours with technical subject matter experts, ensuring that our key messaging and unique value propositions are communicated effectively and professionally.
- Forge and maintain relationships with cross-functional teams to stay updated on audience profiles, historical customer interactions, and industry-specific trends and drivers.
- Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement.
- Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that our presentations remain current and relevant.
- Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness.
- Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities.
- Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC.
- Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes.
- Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state-of-the-art experience.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
