Customer Engagement Specialist
Bordner Home Improvement•Raytown, MO
•Onsite
About The Position
What if you were the reason someone finally moved forward with their dream home project? At Bordner Home Improvement, our Customer Engagement Specialists don't just answer calls - they create momentum. You'll be one of the first real connections homeowners have with our company, building trust, uncovering needs, and setting the stage for life-changing home improvements. If you're energized by conversations, naturally persuasive, and customer service–centric with a sales mindset - this is where you turn that into a career.
Requirements
- Natural communicator - people trust you quickly
- Know how to guide a conversation without sounding scripted
- Competitive, self-motivated, and driven to hit goals
- Quick-witted and can think on your feet while building trust fast
- Stay organized in a fast-paced environment
- Independent, but team-oriented
- Comfortable with change and adapt quickly
- Take pride in doing things the right way - and documenting them clearly
Nice To Haves
- Inside sales experience
- High-volume customer interaction experience
Responsibilities
- Connect with homeowners and turn interest into action
- Build quick rapport, understand needs, and create excitement around their project
- Set high-quality appointments for our Design Consultants
- Manage conversations across phone, text, email, and CRM
- Collaborate with a team that thrives on energy, accountability, and results
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid Time Off
- Sick Leave
- Ongoing training and career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
