Customer Engagement Specialist

SORACOM•Seattle, WA

3h•Remote

About The Position

Soracom is seeking a motivated Customer Engagement Specialist with a passion for technology and the drive to build an incredible career. If you are a recent graduate or someone early in your career and looking for a great opportunity to join a fast-growing company this is the ideal opportunity. The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous. This role works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. The perfect candidate has a mix of self-confidence and humility, is able to deal with rejection, and can be competitive while having fun.

Requirements

Must be fluent in English and possess excellent writing skills
Legally eligible to work in the United States
Ability to grasp basic technical concepts
Strong listening/communication skills and ability to adjust communication style to their target audience
Able to connect to their audience via phone and video conferencing
Be autonomous and driven, with a positive and enthusiastic attitude
Able to work from home and has a dedicated and quiet focus area or workspace
Ability to thrive in a growing, fast-paced work environment
Proficiency in Microsoft Office Suite and/or Google Suite
Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks
Ability to learn and willingness to adapt through coaching
Comfortable and exceptional at managing their own time

Nice To Haves

Bachelor’s Degree or relevant experience preferred
Experience working with Salesforce, Outreach and/or Zoominfo
Knows the basic IT around servers, networking, and AWS services
Has previous working experience or exposure to Slack
Experience working with a variety of partnership models and stakeholder types is a plus
WFH experience
Spanish language skills are a bonus
You are curious, persistent, and coachable.
You have thick skin and are able to handle rejection well.
Your communication is professional, consistent, and empathetic.

Responsibilities

Generate qualified leads through outbound phone and email prospecting
Working closely with our Marketing team to qualify inbound leads
Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo
Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified
Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives
Meeting or exceeding set monthly goals
Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories
Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results