Senior Customer & Employee Engagement Specialist (Hybrid)
About The Position
The Senior Customer & Employee Engagement Specialist enhances the Medical Division brand by planning, coordinating, and executing customer and employee experiences. As the primary engagement lead for Stryker’s Redmond site, the role partners with Sales, Marketing, R&D, divisional leadership, and other stakeholders to deliver customer site visits, employee engagement initiatives, and divisional programs. The specialist works closely with the Communications Team on Redmond site communications and collaborates with Medical’s Employee Engagement Team. While primarily focused on Redmond and Emergency Care, the role also supports customer engagement across the Medical Division. This hybrid position is based at the Redmond, Washington location and requires three onsite days. It includes travel of 20%. The annual pay range listed for the United States is $74,100–$108,600, with location-specific ranges available in the U.S. work location and transparency guide.
Requirements
- Bachelor’s degree.
- At least 2 years of professional experience.
Nice To Haves
- Event management experience.
Responsibilities
- Lead customer engagement activities and employee engagement initiatives for the Redmond site, aligned with CEE priorities, divisional objectives, and Inclusion Council goals.
- Facilitate planning and stakeholder meetings, driving alignment, accountability, and actionable outcomes.
- Own end-to-end planning and logistics for customer site visits, employee engagement programs, and assigned divisional events, including communications, scheduling, budget management, travel coordination, vendor management, and resource planning.
- Deliver high-quality customer and employee experiences that reflect Stryker’s brand standards and comply with applicable policies and requirements.
- Serve as the Redmond onsite lead and ensure a seamless participant experience.
- Prepare and distribute meeting agendas and supporting documents.
- Manage the Redmond showroom so it remains customer-ready, reflects divisional priorities, and supports strategic customer engagement opportunities.
- Create and manage the Redmond showroom calendar and annual onsite activities for the site.
- Lead the Redmond-based Connection Crew engagement committee and partner with the Medical Employee Engagement Team and Inclusion Council to align events across sites and integrate them into the yearly events calendar.
- Develop Redmond site-specific communications, including standalone emails, the Redmond section of The Beat weekly newsletter, intranet content, and event communications.
- Partner with divisional leaders, business stakeholders, and site leadership to identify engagement opportunities and recommend programs that support business objectives, customer relationships, and employee culture.
- Measure and evaluate program effectiveness through feedback surveys, key performance metrics, and reporting, using insights to improve customer and employee experiences.
- Build and maintain strong relationships with internal and external stakeholders.
- Serve as a brand steward by adhering to and promoting Stryker’s brand guidelines.
- Assist with planning, executing, and facilitating events for other Customer and Employee Engagement functions, including Internal Meetings and Events, Employee Engagement, and Customer Engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
