Customer Engagement Specialist

Sunrun • Lehi, UT

7d • $21 - $28

About The Position

Sunrun is seeking a customer-focused specialist to support customers throughout their solar experience. The role serves as a trusted point of contact, providing personalized assistance and solutions based on customers’ needs and preferences. The specialist anticipates customer needs, manages accounts, resolves complex or escalated issues, and advocates for customer concerns while helping improve service. Through account reviews and recommendations for relevant products and services, the specialist contributes to a seamless experience and long-term customer satisfaction.

Requirements

• High school diploma.
• At least 2–3 years of experience in customer service, customer experience, or customer management.
• Proficiency with MS Office, G Suite, DocuSign, and Salesforce, including the ability to learn new systems.

Nice To Haves

• Bachelor’s degree preferred.
• Previous energy or solar experience preferred.
• Experience managing accounts preferred.

Responsibilities

• Provide personalized assistance and support as customers’ trusted point of contact.
• Anticipate customer needs by understanding their solar journey and offering tailored solutions.
• Efficiently and professionally resolve escalated issues and complex customer questions.
• Advocate for customer concerns and provide constructive feedback to support continuous improvement.
• Use account management, negotiation, and de-escalation skills to guide customers through their solar experience and maintain trust.
• Provide accurate and timely responses and develop creative solutions to complex issues.
• Review customer accounts and recommend products and services to enhance customers’ solar experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED