Customer Engagement Specialist

BradyPLUS • Rohnert Park, CA

3h • $22 - $24

About The Position

The Customer Engagement Specialist provides exceptional service to internal and external customers by addressing inquiries and resolving concerns. The role handles customer interactions through inbound and outbound calls, electronic requests, and face-to-face service for walk-in clients. It processes customer orders and changes, supports Brady Sales Representatives with phone orders, and serves as a point of contact for open orders. The position also maintains accounts, reviews open orders, provides product and order-status information, obtains Material Safety Data Sheets for customers, researches issues through resolution, and performs administrative and reception duties. Other related duties and projects may be assigned by a supervisor.

The position is based in Rohnert Park, California. The stated pay range is $21.63–$24.04 per hour. Imperial Brady describes itself as a North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging, with more than 13,000 employees.

Requirements

• Excellent written and verbal communication skills.
• Technical savvy and the ability to navigate new computer programs, internet-based software, and telephones.
• Ability to multitask.
• Service orientation and ability to resolve customer grievances.

Nice To Haves

• Bilingual ability.

Responsibilities

• Provide timely and accurate information in response to customer order-status and product-knowledge requests.
• Handle client interactions, including inbound and outbound calls, electronic requests, and face-to-face interactions with walk-in clients.
• Process customer orders and changes according to established department policies and procedures.
• Process orders called in by Brady Sales Representatives and act as the point of contact regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and make copies as required for customers.
• Research customer problems and follow through to resolution.
• Provide administrative support for management, including report generation, data processing, and filing.
• Greet guests.
• Take phone calls and direct them to the appropriate line.
• Perform filing.
• Complete other projects assigned by a supervisor and other related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee Assistance Programs (EAP)
• 401(k) retirement plan
• 401(k) company match
• Paid time off
• Educational reimbursement
• Paid family leave
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed