Customer Engagement Specialist

ROCKLAND MANUFACTURING • Bedford, PA

2d • Onsite

About The Position

Rockland takes pride in building the best construction equipment attachments in the industry, all right here in the USA. We’re looking for new teammates to expand our ability to produce the best all American attachments money can buy, and we’re doing it right here in Bedford, PA. Our Customer Engagement Specialist keeps Rockland top-of-mind with Dealer sales reps. You’ll build relationships, spot missed quote opportunities, and hand off engaged reps to our Rockland sales team to help drive revenue.

Requirements

• Experience in customer engagement, inside sales, business development, customer service, or a similar role
• Excellent written and verbal communication skills
• Strong relationship-building, organization, and follow-through skills
• Comfort communicating by phone, text, email, CRM, and professional social media

Nice To Haves

• Construction equipment, manufacturing, or distribution experience preferred
• Outbound prospecting, social selling, or CRM experience preferred

Responsibilities

• Reaching out to assigned Dealer sales reps by phone, text, email, and professional social media on a consistent follow-up schedule
• Promoting Rockland products, services, and programs, and identifying opportunities where Rockland isn’t being quoted
• Building relationships with Dealer reps and learning their customers, product focus, and preferred contact methods
• Handing off engaged reps and quote opportunities to the assigned Rockland sales representative
• Keeping contact lists, outreach, and opportunities up to date in CRM and reporting on engagement and handoffs
• Building your knowledge of Rockland products and applications through training and self-study

Benefits

• Medical, Dental and Vision coverage, with a variety of plans and options like Health Savings accounts
• 401k with traditional and Roth options, with a company contribution regardless of your participation
• Paid Time Off and Paid Holidays
• Life and Disability coverage
• Gainsharing bonus program
• Generous tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed