Senior Customer Account Manager

Employ

8d • $90,000 - $100,000 • Remote

About The Position

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition. We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs. Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

Requirements

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred
• Proven track record of meeting or exceeding quota in a revenue-focused role
• Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
• Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
• Strong commercial acumen and ability to navigate customer conversations with a consultative approach
• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
• Clear and effective communication skills, both written and verbal
• Collaborative mindset with the ability to work cross-functionally and influence without authority
• Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability

Responsibilities

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities
• Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities
• Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience
• Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities
• Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements
• Manage a high-volume book of business while applying a strategic, consultative approach to each account
• Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution

Benefits

• Flexible work scheduling
• Paid time off
• Comprehensive benefits
• Career development opportunities
• Medical coverage
• Dental coverage
• Vision coverage
• Learning & development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed