Senior Credit & Collections Analyst
About The Position
Figma is looking for a Senior Credit & Collections Analyst to join their Accounting team. This is a high-impact role with ownership over collections strategy, cross-functional collaboration, and process improvement initiatives across their >$1B annual collections book. The role involves partnering closely with Revenue, Sales, Finance, and an offshore collections team to drive cash flow outcomes and support a clean monthly close. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function. This is a full-time role that can be held from one of Figma's US hubs or remotely in the United States.
Requirements
- 5+ years of experience in AR / Collections in a SaaS or high-growth environment
- Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
- Proven experience improving collections performance and driving cash flow outcomes
- Experience supporting month-end / quarter-end close
- Strong analytical skills with proficiency in Excel and data analysis
- Ability to operate independently and prioritize effectively in a fast-paced environment
Nice To Haves
- Experience managing or mentoring offshore resources
- Experience implementing or optimizing AR tools and automation
- Sales tax, billing operations, or revenue recognition exposure
Responsibilities
- Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
- Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
- Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
- Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
- Direct and mentor offshore collectors — set priorities, QA work, run cadence
- Manage and improve cash application, refund, and write-off processes
- Identify and implement automation and AI opportunities across the AR stack
- Prepare reporting and provide insights to leadership on AR performance and cash flow trends
Benefits
- equity
- health, dental & vision
- retirement with company contribution
- parental leave & reproductive or family planning support
- mental health & wellness benefits
- generous PTO
- company recharge days
- a learning & development stipend
- a work from home stipend
- cell phone reimbursement
- sales incentive pay for most sales roles
- an annual bonus plan for eligible non-sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
