Senior Credit & Collections Analyst

Figma•San Francisco, NY

3d•$51 - $74•Hybrid

About The Position

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is looking for a Senior Credit & Collections Analyst to join our Accounting team. This is a high-impact role with ownership over collections strategy, cross-functional collaboration, and process improvement initiatives across our >$1B annual collections book. You'll partner closely with Revenue, Sales, Finance, and an offshore collections team to drive cash flow outcomes and support a clean monthly close. The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function. This is a full time role that can be held from one of our US hubs or remotely in the United States.

Requirements

5+ years of experience in AR / Collections in a SaaS or high-growth environment
Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
Proven experience improving collections performance and driving cash flow outcomes
Experience supporting month-end / quarter-end close
Strong analytical skills with proficiency in Excel and data analysis
Ability to operate independently and prioritize effectively in a fast-paced environment

Nice To Haves

Experience managing or mentoring offshore resources
Implementing or optimizing AR tools and automation
Sales tax, billing operations, or revenue recognition exposure

Responsibilities

Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
Direct and mentor offshore collectors — set priorities, QA work, run cadence
Manage and improve cash application, refund, and write-off processes
Identify and implement automation and AI opportunities across the AR stack
Prepare reporting and provide insights to leadership on AR performance and cash flow trends