Credit & Collections Analyst

TOPS products•Naperville, IL

22h•Hybrid

About The Position

The Credit & Collections Analyst is responsible for managing customer credit risk while driving the timely collection of outstanding receivables. This role is heavily focused on Accounts Receivable performance, cash flow optimization, and minimizing bad debt exposure in a B2B manufacturing environment. The analyst partners closely with Sales and Customer Service to ensure effective credit decisions without disrupting customer relationships.

Requirements

Bachelor's degree in finance, accounting, or business-related field (or equivalent experience)
2-5+ years of experience in credit, collections, or Accounts Receivable
Strong understanding of AR processes, credit risk assessment, and collections strategies
Experience with ERP systems (Microsoft D365 is a plus) and above-average Excel skills
Familiarity with credit reporting agencies and tools is a plus
Strong collections skills (firm but professional approach)
Solid analytical and problem-solving abilities
High attention to detail and accuracy in account management
Ability to handle difficult conversations and conflict resolution
Strong time management and ability to prioritize a high-volume portfolio
Collaborative mindset with cross-functional teams (Sales, Customer Service, Finance)

Nice To Haves

Microsoft D365 experience
Familiarity with credit reporting agencies and tools

Responsibilities

Evaluate customer creditworthiness using financial statements, credit reports, and payment history
Establish and maintain credit limits, terms, and risk classification
Review and approve/reject sales orders held for credit concern
Monitor customer accounts for changes in risk profile and recommend appropriate actions
Actively manage AR aging to ensure timely collection of outstanding invoices
Monitor past-due accounts and prioritize collection efforts based on risk and exposure
Reconcile customer accounts, investigate discrepancies, and resolve billing disputes
Ensure accurate application of payments and proper account maintenance in ERP system
Execute proactive collection strategies through calls, emails, and customer outreach
Resolve delinquent accounts while preserving customer relationships
Escalate high-risk accounts and recommend credit holds or legal action when necessary
Collaborate with Sales to resolve disputes impacting payment delays
Track and document collection activities and maintain detailed account notes
Prepare regular reports on AR aging, delinquency trends, and collection performance
Analyze root causes of late payments and recommend process improvements
Assist in developing and refining credit and collection policies and procedures