Senior Credit Card Operations Specialist
About The Position
As the Deposit Operations Senior Specialist, this role processes transaction requests for customers, branch colleagues, and internal colleagues. It supports specialized Consumer and Commercial Credit Card servicing activities across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls. The position requires applying business-unit product and application knowledge, researching inquiries, resolving problems accurately within service level agreements, and using knowledge of regulatory and compliance requirements to help minimize financial risk. The specialist may work independently on special projects, serve as a resource for the business unit, and take on reporting or administrative duties as needed. The role also calls for adapting to evolving processes, technology, and business needs; balancing daily responsibilities with a strong risk mindset; and identifying and implementing practical process improvements and automation opportunities. The position is scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. The salary range is $22.00–$25.97 per hour, with actual pay depending on factors including budget, work location, and relevant skills and experience. Citizens offers competitive pay and benefits, and employment offers are conditioned on successfully passing a background check.
Requirements
- High school diploma or equivalent required.
- Ability to perform advanced clerical operations tasks in a fast-paced environment.
- Ability to multitask, prioritize, cross-train, and assume additional responsibilities.
- Curiosity and technical aptitude to learn and adapt to changing processes, technology, and business needs.
- Strong risk mindset and ability to identify and help implement process improvements.
Nice To Haves
- Associate degree or bachelor's degree in a relevant field, or equivalent work experience preferred.
Responsibilities
- Process transaction requests for customers, branch colleagues, and internal colleagues.
- Perform advanced clerical operations tasks that are routine or repetitive in a fast-paced environment.
- Use knowledge of business-unit products, applications, methods, and procedures.
- Research routine customer, brand, or bank inquiries as appropriate.
- Determine the source of problems and resolve them accurately within service level agreements.
- Use knowledge of regulatory and compliance requirements to help minimize financial risk, and use multiple systems to solve problems.
- Work independently on special projects and interact with all levels of management, serving as a business-unit resource.
- Multitask, prioritize, cross-train within the department, and assume additional responsibilities as requested by management.
- Support Consumer and Commercial Credit Card servicing across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls.
- Learn and adapt as processes, technology, and business needs evolve.
- Balance daily responsibilities with risk awareness and identify opportunities to improve and automate processes.
- Help turn improvement ideas into practical, implemented solutions.
- Perform reporting responsibilities or department administrative duties as needed.
Benefits
- Competitive pay
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity leave
- Paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
