Card Operations Report Specialist

San Diego County Credit Union•San Diego, CA

7d•$23 - $27

About The Position

The Card Operations Report Specialist ensures accurate and timely processing of operational reports within Card Services, including ATM and Visa reports and general ledger reconciliation. The role supports critical department projects and special assignments, collects data, prepares structured card payment reports, and maintains the organization’s quality service standards. The position also maintains card operations general ledgers, researches ATM transaction exceptions, performs operational audits, supports Instant Issue programs and card inventory reconciliation, and communicates information about ATM/Visa fraud trends. As needed, the specialist assists staff and members with card transactions, card ordering, dispute claims, and Visa-related requests. The role includes following credit union AML/BSA policies and procedures.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Basic mathematics and accounting principles.
Excellent interpersonal skills.
Ability to work under pressure.
Knowledge of basic office procedures.

Nice To Haves

Six months of experience in a financial institution.
Knowledge of Visa and ATM operations.

Responsibilities

Maintain general ledgers associated with card operations, including fraud and disputes.
Prepare daily, weekly, and monthly payment-related reports.
Research and resolve ATM transaction exceptions using various applications.
Complete daily operational audits related to general ledgers, letters, and other regulatory requirements.
Maintain and assist credit union staff with Instant Issue programs and applications, including plastic card inventory and reconciliation.
Analyze and communicate information about ATM/Visa fraud trends to credit union staff and members.
As needed, support branches, the call center, credit union staff, and members by answering calls about credit and debit card transactions, card ordering, and card dispute claims.
Assist members and staff with Visa-related requests, including reward program incentives and research.
Support management with department projects and special assignments as needed.
Provide exceptional service to members and staff.
Participate in assigned AML/BSA compliance training and adhere to related policies and procedures, including CTR rules and form preparation, referring suspicious activity to the Compliance Department, performing OFAC comparisons, and identifying individuals according to Branch Operations procedures.
Perform other duties and projects as assigned.