Card Operations Report Specialist

San Diego County Credit Union•San Diego, CA

About The Position

The Card Operations Report Specialist ensures accurate and timely processing of operational reports within Card Services, including ATM and Visa reports and general ledger reconciliation. The role collects data and prepares structured card payment reports, supports critical department projects and special assignments, and maintains the organization’s quality service standards. The specialist maintains general ledgers for card operations, including fraud and disputes; researches ATM transaction exceptions; performs operational audits; and supports Instant Issue programs, applications, card inventory, and reconciliation. The role also provides information and assistance to credit union staff and members regarding card transactions, card ordering, disputes, Visa-related requests, and reward program incentives. The position supports AML/BSA compliance through assigned training and adherence to policies and procedures, including CTR rules and form preparation, referral of suspicious activity, OFAC comparisons, and identification procedures. The role is full-time, 40 hours per week, with a rotating Saturday schedule.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Basic mathematics and accounting principles.
Excellent interpersonal skills.
Ability to work under pressure.
Knowledge of basic office procedures.

Nice To Haves

Six months of experience in a financial institution preferred.
VISA and ATM knowledge preferred.

Responsibilities

Maintain general ledgers associated with card operations, including fraud and disputes.
Prepare daily, weekly, and monthly payment-related reports.
Research and resolve ATM transaction exceptions using various applications.
Complete daily operational audits related to general ledgers, letters, and other regulatory requirements.
Maintain and assist credit union staff with Instant Issue programs and applications, including plastic card inventory and reconciliation.
Analyze and communicate ATM/Visa fraud trend information to credit union staff and members.
As needed, support branches, the call center, credit union staff, and members by answering calls about credit and debit card transactions, card ordering, and card dispute claims.
Assist members and staff with Visa-related requests, including reward program incentives and research.
Support management with department projects and special assignments as needed.
Provide exceptional service to members and staff.
Participate in AML/BSA compliance training as assigned.
Adhere to credit union AML/BSA policies and procedures, including CTR rules and form preparation, identifying and referring suspicious activity to the Compliance Department, performing OFAC comparisons, and properly identifying individuals in accordance with Branch Operations procedures.
Perform other duties and projects as assigned.