Senior Credit Card Operations Specialist

Citizens Financial Group • Johnston, RI

5d

About The Position

As the Deposit Operations Senior Specialist, this role processes transaction requests for customers, branch colleagues, and internal colleagues. It performs advanced clerical operations that are routine or repetitive in a fast-paced environment, applying knowledge of business-unit products, applications, methods, and procedures. The specialist researches routine customer, brand, or bank inquiries, identifies the source of problems, and resolves them accurately within service-level agreements. The role also uses regulatory and compliance knowledge to help minimize financial risk and detailed knowledge of multiple systems to solve problems.

The position supports specialized Consumer and Commercial Credit Card servicing activities across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls. It may involve working independently on special projects, interacting with all levels of management, serving as a resource for the business unit, and taking on reporting or administrative duties. The specialist balances daily responsibilities with a risk-focused approach, adapts as processes and technology evolve, and helps turn process-improvement ideas into practical solutions.

The schedule is 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. The salary range is $22.00–$25.97 per hour. Actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

• High school diploma or equivalent required.
• Ability to multitask, prioritize, and cross-train within the department.
• Curiosity and technical aptitude to learn and adapt as processes, technology, and business needs evolve.
• A strong risk mindset and focus on identifying process improvement and automation opportunities.

Nice To Haves

• Associate degree or bachelor's degree in a relevant field, or equivalent work experience, preferred.

Responsibilities

• Process transaction requests for customers, branch colleagues, and internal colleagues.
• Perform advanced clerical operations tasks using knowledge of business-unit products, applications, methods, and procedures.
• Research routine customer, brand, or bank inquiries as appropriate.
• Identify the source of problems and resolve them accurately within service-level agreements.
• Use regulatory and compliance knowledge to help minimize financial risk and apply knowledge of multiple systems to solve problems.
• Support Consumer and Commercial Credit Card servicing across the account lifecycle, including account maintenance, documentation, regulatory processes, rewards, billing errors, and quality controls.
• Work independently on special projects as needed and interact with all levels of management while serving as a resource for the business unit.
• Multitask, prioritize, cross-train within the department, and assume additional responsibilities as requested by management.
• Handle reporting responsibilities and department administrative duties as needed.
• Identify opportunities to improve and automate processes and help implement practical solutions.

Benefits

• Competitive pay
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity and paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED