Senior Creative Project Manager

Five9

15h•$82,300 - $229,500•Hybrid

About The Position

Five9 is hiring a Senior Creative Project Manager to oversee the day-to-day execution of creative and content projects, shepherding work from kickoff through delivery. This hands-on senior individual contributor coordinates across teams, optimizes workflows, and serves as a final quality checkpoint before assets go live, ensuring they meet Five9’s visual identity, brand voice, and style guidelines. The role partners closely with creative and content teams and manages and continually improves project intake, tracking, and production processes. The position also supports the team’s use of AI tools, including Claude, to improve everyday work while ensuring AI-assisted content and visuals are accurate, appropriate, and on brand. Candidates must be able to work Pacific Time, 8 AM–5 PM. The role is fully remote for candidates who live outside a 30-mile radius of a Five9 office; candidates within that radius work hybrid, in the office three days per week (Tuesday, Wednesday, and Thursday). The US base salary range is $82,300–$229,500. Total compensation may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Requirements

At least 7 years of experience in creative project management or content operations, including at least 4 years in a dedicated project management role; B2B SaaS, technology, or agency experience is preferred.
Bachelor’s degree or equivalent.
Experience managing budgets and opening or maintaining POs.
Experience working in or with an in-house creative team or agency, including vendor management and agency collaboration.
Demonstrated experience enforcing brand guidelines, managing file versioning, and running creative approvals.
Must be able to work Pacific Time, 8 AM–5 PM.
Knowledge of Claude is required.
Deep understanding of creative workflows and asset production across digital, print, video, and event channels.
Strong editorial judgment and an eye for copy and design quality, including typos, inconsistencies, off-brand elements, broken links, and incorrect specifications.
Familiarity with brand voice, tone, and style guides, and the ability to help others follow them.
Excellent communication and stakeholder management skills.
Track record of identifying and implementing process improvements that improve team efficiency and content quality.
Ability to prioritize competing requests, manage team capacity, and diplomatically push back on scope creep and late changes.
Comfortable reviewing, proofreading, and editing others’ content and providing constructive feedback.
Advanced proficiency in Monday.com and working familiarity with SharePoint, Figma, Slack, and Microsoft products.
Understanding of graphic design fundamentals, including layout, typography, color, and file formats.
Excellent organizational and time-management skills; able to work effectively with creative teams and stakeholders.
Calm under pressure, flexible with shifting priorities, and proactive.
Hands-on experience using AI tools such as Claude, including writing clear prompts and obtaining reliable results.
Familiarity with AI image and video tools, and sound judgment about when AI is appropriate and when human work is needed.

Nice To Haves

Working knowledge of Agile, Kanban, or hybrid project management methodologies.
PMP, CAPM, or similar project management certification.
Experience with proofing or digital asset management (DAM) tools.
Experience in B2B SaaS, technology, or agency environments.

Responsibilities

Own and improve creative request and production processes, including intake, prioritization, intake standards, and scalable workflows.
Coordinate creative workflows across design, content, video, and web teams, as well as internal stakeholders, freelancers, agencies, and vendors.
Own the creative project calendar and team capacity plan; track progress and proactively communicate milestones and updates.
Review creative assets for layout, typography, color, logo and brand usage, and file specifications before release.
Review content for accuracy, grammar, tone, terminology, links, and claims against brand and style guidelines; route corrections to the appropriate owner.
Maintain QA checklists for web, email, video, social, print, and event assets, and track recurring errors to improve quality upstream.
Confirm required brand, legal, product, and regional approvals are complete and documented before final release.
Manage projects from intake through delivery, including campaigns, brand assets, content, video, web, and social.
Create and maintain project timelines, status trackers, and schedules.
Serve as the day-to-day contact for creative work, tracking briefs, deliverables, reviews, and approvals.
Consolidate stakeholder feedback, resolve conflicting input, and manage versioning and final approvals.
Identify bottlenecks, escalate risks, and suggest solutions to keep work moving.
Lead creative calls, check-ins, and debriefs when needed; keep stakeholders informed without overloading the creative team.
Capture lessons learned and keep process documentation, templates, and QA checklists current.
Use AI tools such as Claude for briefs, status updates, QA checks, and process documentation.
Review AI-assisted content and visuals for accuracy, tone, and brand fit before release.
Test AI tools, share effective practices, and help develop prompts, templates, and guidelines for responsible team use.

Benefits

Health, dental, and vision coverage beginning on the first day of employment; Five9 covers 100% of the employee portion and shares a high portion of dependent costs.
Short- and long-term disability coverage.
Basic life insurance.
401(k) savings plan with employer matching.
Access to a mental health support platform with therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.
Employee stock purchase plan.
Paid time off.
Company-paid holidays.
Paid volunteer hours.
12 weeks of paid parental leave.
Potential annual performance bonus, stock, and/or other applicable incentive compensation plans.