Senior Creative Director, Cencora University

Cencora • Remote, KY

2d • $150,000 - $235,070

About The Position

Cencora University is hiring a Senior Creative Director to lead how Cencora’s people experience learning. The role owns the creative vision, design and development of enterprise learning products, and the quality of delivery across audiences ranging from frontline employees to executives. The position will help build a modern learning ecosystem that strengthens enterprise capabilities, accelerates development, and supports business performance, with the learner and human experience at its center.

The Senior Creative Director sets creative direction, design standards, and quality expectations for Cencora University. The role leads an integrated organization spanning global faculty and facilitation, creative assets and learning experience design, the Learning Innovation Studio, and business instructional design for technical and functional capabilities. The organization takes learning from business need through discovery, solution architecture, design, production, facilitation, delivery, measurement, and continuous improvement.

The position has an enterprise innovation mandate, including defining how learning modalities and content structures meet different outcomes and how learning is placed in the flow of work. It will lead AI-native design and production, storytelling, and standards for accuracy, accessibility, brand alignment, and responsible development. The role partners closely with Enterprise Talent & Learning peers, business leaders, HR business partners, and business L&D teams on enterprise and leadership development priorities.

The Senior Creative Director is expected to combine creative leadership and strategic judgment with a strong delivery and service orientation. They lead and develop multidisciplinary teams, build partnerships, consult on capability needs, oversee budgets and external partners, and represent Cencora University’s design, innovation, and delivery agenda in enterprise forums.

Requirements

• Bachelor’s degree in visual design, film, instructional design, learning sciences, educational technology, design, communications, business, or a related field, or equivalent professional experience.
• 12+ years of progressive experience in learning and development, creative direction, learning experience design, digital product or content development, or a related discipline.
• 7+ years leading multidisciplinary teams, including managers and senior-level professionals, in a formal people-leadership role.
• Proven record of setting creative direction and leading end-to-end design, production, and delivery of enterprise-scale learning or digital experiences across multiple modalities.
• Demonstrated success partnering with senior executives and translating complex business needs into learning and performance solutions; consulting ability to challenge, shape, and sometimes decline requests.
• Hands-on practitioner experience applying generative AI, emerging technologies, and AI-enabled workflows to learning, content, or talent solutions.
• Experience leading or working closely with a facilitation or faculty organization, and credibility presenting to and facilitating with executive audiences.
• Experience partnering with measurement, analytics, operations, and technology teams, and owning budgets, agencies, and vendor relationships.
• Deep knowledge of learning experience design, adult learning, behavior change, storytelling, visual and multimedia production, and learning technology ecosystems, including LMS, LXP, xAPI, and accessibility standards such as WCAG.
• Working fluency with AI and creative production tools such as ElevenLabs, Synthesia or HeyGen, Articulate, Adobe Creative Cloud, Figma, generative image and video tools, and emerging agentic and automation platforms.
• Exceptional consulting, strategic thinking, creative problem-solving, communication, and executive stakeholder management skills; strong business acumen and sound judgment in ambiguity.

Nice To Haves

• Master’s degree.
• Portfolio of shipped learning or digital experiences with measurable results.
• Experience in a corporate university, enterprise L&D function, creative agency or studio, or consulting environment serving Fortune 500 clients.
• Experience in healthcare or another regulated, distributed operating environment.

Responsibilities

• Set the creative vision, design standards, and quality expectations for Cencora University learning experiences.
• Own the end-to-end learning product lifecycle, from consultation and intake through solution architecture, design, production, facilitation, delivery, measurement, and continuous improvement.
• Define the portfolio’s content architecture and design system, including modular and reusable components, personalization, suitable modalities, and consistent branding.
• Modernize learning modalities, content structures, and consumption channels, placing learning where employees work and collaborate.
• Drive AI-native design and production using generative AI, synthetic media, AI assistants, personalization, and automated workflows.
• Run the Learning Innovation Studio; pilot formats and tools, evaluate results, scale effective approaches, and retire ineffective ones.
• Establish controls and standards for AI-enabled learning products to ensure accuracy, accessibility, brand alignment, and responsible development.
• Represent learning innovation to HR and business leadership.
• Partner with business leaders, HR business partners, business L&D teams, and enterprise portfolio leads to diagnose capability needs and translate business priorities into learning strategies and solutions.
• Lead learning consultation and intake, challenge assumptions, recommend appropriately scoped solutions, and balance impact, learner needs, scalability, and cost.
• Translate enterprise capability strategies—including manager development, AI education, business acumen, critical thinking, and team effectiveness—into learning experiences.
• Champion effective delivery and facilitation across audiences, modalities, and regions.
• Equip global faculty and business liaisons to deliver consistently; personally uphold executive-level facilitation standards and facilitate for senior audiences when needed.
• Treat learner and sponsor interactions as a service and use feedback from learners, facilitators, and sponsors to refine products.
• Partner with Cencora University Operations, Measurement & Evaluation, and technology teams to build evaluation into product design and provide visibility into effectiveness, adoption, and business value.
• Use learner feedback, performance data, and analytics to determine what to build, refresh, scale, or retire.
• Develop scalable practices, reusable assets, and AI-enabled workflows; manage the organization’s budget, external partners, agencies, and creative technology investments.
• Lead and develop a multidisciplinary organization across facilitation, creative and learning experience design, and instructional design; build bench strength, development paths, and succession.
• Foster creative excellence, critique, curiosity, accountability, and sound decision-making; set direction, remove obstacles, and model effective creative and strategic leadership.
• Represent Cencora University’s design, innovation, and delivery agenda in Enterprise Talent & Learning planning and enterprise forums on the future of work and learning.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs.
• Employee resource groups.
• Volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior