Senior Creative Director, Cencora University

Cencora • New York, NY

3d • $150,000 - $235,070

About The Position

Cencora University is hiring a Senior Creative Director to lead how Cencora employees experience learning. The role owns the creative vision, design standards, production, and quality of enterprise learning products, serving learners from frontline employees to executives. The position will help build a modern learning ecosystem that strengthens enterprise capabilities, accelerates development, and enables business performance, with an emphasis on learner-centered design and emerging technology.

The Senior Creative Director sets Cencora University's point of view on how people learn in a changing workplace, including appropriate modalities, modular and reusable content, personalization, and placing learning in the flow of work. The role leads the shift to AI-native design and production while ensuring that learning is accurate, accessible, on-brand, and responsibly developed. It also leads the teams and work spanning global faculty and facilitation, creative assets and learning experience design, the Learning Innovation Studio, and business instructional design.

The role partners closely with Enterprise Talent & Learning, including Cencora's Leadership Academy, Cencora University Operations, and Talent, Skills and Career, as well as business leaders, HR business partners, and business L&D teams. It combines creative leadership and strategy with consultation, delivery, operational responsibility, and development of a multidisciplinary organization.

Requirements

• Bachelor's degree in visual design, film, instructional design, learning sciences, educational technology, design, communications, business, or a related field, or equivalent professional experience.
• 12 or more years of progressive experience in learning and development, creative direction, learning experience design, digital product or content development, or a related discipline.
• 7 or more years leading multidisciplinary teams, including managers and senior-level professionals, in a formal people-leadership role.
• Proven record of setting creative direction and leading end-to-end design, production, and delivery of enterprise-scale learning or digital experiences across multiple modalities.
• Demonstrated success partnering with senior executives and translating complex business needs into learning and performance solutions, including the consulting ability to challenge, shape, or decline requests.
• Hands-on practitioner experience applying generative AI, emerging technologies, and AI-enabled workflows to learning, content, or talent solutions.
• Experience leading or working closely with a facilitation or faculty organization, and credibility presenting to and facilitating with executive audiences.
• Experience partnering with measurement, analytics, operations, and technology teams, and owning budgets, agencies, and vendor relationships.
• Deep knowledge of learning experience design, adult learning, behavior change, storytelling, visual and multimedia production, and learning technology ecosystems, including LMS, LXP, xAPI, and accessibility standards such as WCAG.
• Working fluency with AI and creative production tools such as ElevenLabs, Synthesia or HeyGen, Articulate, Adobe Creative Cloud, Figma, generative image and video tools, and emerging agentic and automation platforms.
• Exceptional consulting, strategic thinking, creative problem-solving, communication, and executive stakeholder management skills, with strong business acumen and sound judgment in ambiguity.

Nice To Haves

• Master's degree.
• Portfolio of shipped learning or digital experiences with measurable results.
• Experience in a corporate university, enterprise L&D function, creative agency or studio, or consulting environment serving Fortune 500 clients.
• Experience in healthcare or another regulated, distributed operating environment.

Responsibilities

• Set the creative vision, design standards, and quality expectations for Cencora University learning experiences.
• Own the end-to-end learning product lifecycle, from consultation and intake through solution architecture, design, production, facilitation, delivery, measurement, and continuous improvement.
• Define the portfolio's content architecture and design system, including modular, reusable, personalized components, modality selection, and consistent branding.
• Modernize learning modalities, content structures, and points of access as work changes, placing learning where employees already work.
• Drive AI-native design and production using generative AI, synthetic media, AI assistants, personalization, and automated workflows to improve speed, quality, scale, and cost.
• Run the Learning Innovation Studio, piloting new formats and tools, measuring results, scaling effective approaches, and retiring ineffective ones.
• Establish standards and controls for accuracy, accessibility, brand alignment, and responsible development of AI-enabled learning products.
• Represent Cencora's perspective on learning innovation to HR and business leadership.
• Partner with business leaders, HR business partners, business L&D teams, and enterprise portfolio leads to diagnose capability needs and translate business priorities into learning strategies and solutions.
• Lead learning consultation and intake, challenge assumptions, recommend appropriately sized solutions, and balance impact, learner needs, scalability, and cost.
• Translate enterprise capability strategies—including manager development, AI education, business acumen, critical thinking, and team effectiveness—into learning experiences.
• Champion delivery and facilitation across learner personas, regions, and in-person, virtual, and digital environments.
• Equip global faculty and business liaisons to deliver consistently, and personally uphold executive-level facilitation standards.
• Treat learner and sponsor experiences as a service and incorporate feedback into product refinement.
• Partner with Cencora University Operations, Measurement & Evaluation, and technology teams to embed evaluation and provide visibility into effectiveness, adoption, and business value.
• Use learner feedback, performance data, and emerging analytics to determine what to build, refresh, scale, and retire.
• Build scalable practices, reusable assets, and AI-enabled workflows, and own the organization's budget, external partners, agencies, and creative technology investments.
• Lead and develop multidisciplinary leaders and teams across facilitation, creative and learning experience design, and instructional design; build bench strength, development paths, and succession.
• Foster creative excellence, critique, curiosity, accountability, and sound decision-making; set direction, remove obstacles, and model creative and strategic leadership.
• Represent Cencora University's design, innovation, and delivery agenda in Enterprise Talent & Learning planning and enterprise forums on the future of work and learning.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and opportunities to participate in mentorship programs.
• Employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior