Senior Creative Account Manager

Brilliant

2d•$80,000 - $104,000•Remote

About The Position

Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life. As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution. Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers. The Senior Creative Account Manager is a relationship-builder — someone who deeply understands their clients’ business goals and proactively brings smart, scalable gifting strategies to life. This role blends sales leadership, creative thinking, and a strong command of Brilliant’s gifting solutions to drive growth, strengthen partnerships, and deliver exceptional client experiences. You’ll own client relationships and project success from concept to delivery, independently guide complex gifting campaigns while ensuring clarity and collaboration across all functions. You’re a trusted gifting advisor to both enterprise level clients and internal teams — spotting opportunities, influencing decision-making, and ensuring every gifting initiative is set up to deliver revenue, margin, and long-term success.

Requirements

4+ years in client-facing roles such as Account Management, Customer Success, or Sales,
Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively.
Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders.
Strong communication skills — clear, direct, and flexible based on who you’re talking to.
Highly organized and detail-oriented — able to juggle multiple priorities and deadlines in a fast-paced environment with strong follow-through.
Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace; curious and adaptable to new systems.
Business-minded with the ability to uncover and convert upsell opportunities, while proactively addressing churn risks.
Positive, solutions-oriented mindset with strong ownership, continuous improvement, and the ability to influence and coach others.

Nice To Haves

Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings (Preferred Gift, Storefront, and Automations).
Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions.

Responsibilities

Serve as the primary strategic partner to clients — cultivating strong relationships through regular touchpoints and consultative guidance.
Manage a wide variety of clients, effectively adapt and prioritize various clients needs
Lead complex gifting initiatives end-to-end (from curation to delivery), ensuring programs are set up for success and aligned to client goals.
Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion.
Maintain clear insight into revenue and pipeline health; anticipate risks and take action to protect and grow the business.
Manage escalations quickly and empathetically, maintaining trust and client satisfaction.
Demonstrate expertise in pitching, selling, and implementing Brilliant’s technology offerings (Preferred Gift, Storefront, and Automations).
Collaborate effectively across Sales and internal functional teams, communicating priorities, balancing resources, and ensuring seamless execution.
Bring deep knowledge of promotional products and industry trends to steer clients toward on-brand, innovative solutions.
Produces consistent, creative direction to the creative team to execute Lookbooks and programming briefs