Associate Account Manager, Creative Studio

Dexcom • Remote Arizona, AZ

5d • $82,900 - $138,100 • Remote

About The Position

As part of the Creative Studio, the Account Manager will partner closely with the broader Account team to collaborate, initiate, and manage creative projects, tasks, and workflows—ensuring all deliverables are executed on strategy and on time. This role requires strong cross-functional partnership with internal creatives, operations, and marketing managers to support key initiatives across the Marketing team within the Commercial Organization. The Account Manager contributes to team success through effective relationship management and by driving value through the full capabilities of Creative Studio. They work closely with marketing teams—including Consumer, Clinical, Global Strategy, and Public Relations—to consistently deliver high-quality creative solutions that meet and exceed expectations. Creative Studio is Dexcom’s award-winning in-house agency, providing integrated, omnichannel creative expertise in partnership with brand teams, cross-functional stakeholders, and external agencies to shape, support, and elevate the Dexcom brand.

Requirements

• 5-6+ years of experience within an advertising agency or in-house creative team in a project or account management or client-facing role or a combination of 5-6+ years in a marketing manager plus account manager role.
• Experience and fluency in marketing with an ability to interpret creative briefs, understand how to tie creative execution to business goals and objectives and develop audience-prioritized marketing assets.
• A positive, solution-oriented, collaboration-first mindset and are comfortable navigating ambiguity.
• Fluent in both marketing and creative perspectives, you know when to advocate, challenge assumptions, and push for the right outcome, while maintaining strong partnerships and alignment.
• Synthesize context, feedback, and insights into clear, actionable, and time-bound direction for peers, leaders, and stakeholders.
• Experience working with project managements systems (Asana, Workfront, Monday, ClickUp, Wrike, etc.), working as an account manager and/or building workflows within project management systems.
• Demonstrated success using current project and resource management tools (such as workflow software, resource planning, project dashboards, etc.)

Nice To Haves

• Consumer and/or healthcare provider experience to the team.
• Demonstrated success with commercializing products, preferably in medical device or pharmaceuticals.

Responsibilities

• Serve as a primary point of contact for Creative Studio stakeholders, managing projects from intake and creative briefing through final delivery.
• Maintain a strong understanding of stakeholder goals, challenges, and desired outcomes, ensuring strategic alignment before work begins.
• Review and vet creative briefs for clarity, completeness, and feasibility, and navigate ambiguity with a collaborative, solutions-oriented approach.
• Lead project prioritization by clearly communicating expectations, objectives, timelines, and scope with marketing partners.
• Lead and support all phases of creative development, including kickoff, reviews, feedback management, revisions, pre-production, productivity & impact reporting through internal data and analytics, and project debriefs.
• Serve as a consistent throughline across projects to ensure alignment, continuity, and successful outcomes that support Dexcom’s business priorities.
• Proactively track scope changes, surface risks, and escalate off-brief requests or bottlenecks.
• Build strong, trust-based relationships with internal partners through proactive communication, responsiveness, and the reliable delivery of high-quality work.
• Contribute strategic perspective and recommendations throughout the project lifecycle to enhance outcomes and strengthen partnership.
• Regularly lead internal client stakeholder status meetings with the ability to communicate updates on priorities, progress, roadblocks, risks, shifts and dependencies to our internal clients.
• Assign and prioritize work across campaigns and launch deliverables, balancing timelines and competing priorities to ensure efficient execution.
• Partner with Account Managers and Creative leaders to monitor team bandwidth, optimize utilization, and adjust workloads as needed.
• Continuously assess and refine creative workflows to improve efficiency and clarity from initiation through final execution.
• Define roles and responsibilities, optimize resource allocation, reduce bottlenecks, and streamline processes to accelerate delivery while maintaining quality.

Benefits

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level