Senior Coordinator, Workplace Experience

CPP Investments | Investissements RPC•Toronto, ON

2d•Onsite

About The Position

As a Senior Coordinator, Workplace Experience, you will be responsible for the day-to-day delivery of a high-quality, seamless workplace hospitality experience at CPPIB’s Toronto office. This role supports reception, guest services, catering, and corporate events, while also managing the associated financial and administrative processes, including invoicing, expense reconciliation, and vendor account coordination. The Senior Coordinator ensures operational excellence, financial accuracy, and consistently positive experiences for employees, guests, and partners. The Workplace Experience Toronto team is responsible for the end-to-end operations of CPP Investments’ Toronto office, ensuring alignment with the organization’s strategic, operational, and workplace experience objectives.

Requirements

3–5+ years in hospitality, corporate events, office services, or similar, with exposure to vendor coordination and service management.
Experience with invoicing, expense reconciliation, budgeting, and familiarity with financial/procurement systems (e.g., Oracle, expense tools).
Strong written and verbal communication skills, high professionalism, integrity, and polished interpersonal abilities.
Strong Microsoft Office skills (especially Excel) and familiarity with tools like ServiceNow, EMS.
Excellent time management, attention to detail, and ability to handle multiple priorities in fast-paced environments.
Customer-focused, proactive, and solutions-oriented, with strong judgment, accountability, adaptability, and ability to manage confidential matters and diverse stakeholder needs.
This role is based in our Toronto office and requires full-time, in-office presence.
You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment.

Responsibilities

Provide a hospitality-led experience by anticipating needs, resolving issues proactively, and creating strong first impressions.
Act as a visible and approachable presence for guests, stakeholders, and senior executives.
Greet and manage visitors in accordance with security protocols while maintaining a service-oriented approach, while delivering a seamless, professional, and personalized experience for guests and employees.
Ensure a consistently high standard of hospitality at all touchpoints.
Oversee and support the reception team, including scheduling, training, onboarding, timesheet review, and desk coverage.
Foster a high-performing and service-focused team environment.
Develop and maintain guest services documentation, including training materials and operational procedures.
Track and report on performance metrics and support administrative or project initiatives.
Plan and execute meetings and events end-to-end, including executive sessions, town halls, and client engagements.
Ensure all events meet high hospitality and operational standards.
Deliver on-site event support, providing real-time problem-solving and service recovery.
Use post-event insights and documentation to drive continuous improvement.
Oversee catering services, ensuring quality, presentation, and alignment with hospitality standards.
Partner with vendors to ensure accurate ordering and timely delivery.
Manage vendor relationships, including onboarding, performance monitoring, and ongoing service improvements.
Act as the primary point of contact to ensure consistent execution and accountability.
Oversee financial processes such as invoice processing, expense reconciliation, and budget tracking.
Ensure accuracy, compliance, and alignment with audit and corporate standards while partnering with Finance and Procurement.
Build strong stakeholder relationships and collaborate cross-functionally with Workplace Experience, Technology, Security, and Facilities teams.
Ensure alignment with policies, manage risk with sound judgment, and drive continuous improvement through tools, systems, and feedback.