Workplace Experience Coordinator

SPS-North America•New York, NY

1d•Onsite

About The Position

The Workplace Experience Coordinator is a front-of-house and engagement-focused role responsible for delivering a cohesive, hospitality-driven workplace experience for employees, clients, and visitors. This role helps curate elevated in-office experiences that align with the client’s brand culture and service standards. Acting as the eyes and ears of the workplace, the Workplace Experience Coordinator serves as a central point of contact, ensuring that daily interactions, operations, and shared spaces consistently reflect a professional, welcoming, and highly functional environment.

Requirements

2–4 years of experience in mailroom, client services, workplace experience, concierge, or related roles
Experience supporting professional services or corporate office environments preferred
Proficiency with Microsoft Office Suite and workplace technology tools, including room reservation software
Strong communication, organizational, and customer service skills
Proven ability to manage multiple priorities in a fast-paced environment
Curious mindset with strong professional judgment
Exceptional attention to detail and follow-through
Strong collaboration and communication skills
Ability to multitask and adapt to changing priorities
Comfortable working with ambiguity and solving problems proactively
Service-oriented approach with a focus on employee and guest experience

Responsibilities

Serve as a primary point of contact for employees, visitors, and guests, delivering a warm, professional, and hospitality-driven experience
Coordinate daily readiness of reception areas, meeting rooms, collaboration spaces, and shared office environments
Maintain a consistently guest-ready office environment that is organized, functional, and aligned with brand standards
Support workplace engagement programs, events, and employee experience initiatives
Assist with office opening and closing procedures, ensuring operational readiness throughout the day
Partner with Facilities, IT/AV, Security, Mail/Office Services, and external vendors to ensure seamless workplace operations
Identify, monitor, and escalate facilities, maintenance, or operational issues in a timely manner
Coordinate work orders and office service requests through completion
Maintain service logs and track follow-up actions to support continuous improvement
Help maintain office SOPs, playbooks, and operational documentation to ensure consistency and continuity
Assist with office-related projects, workplace enhancements, and operational initiatives
Serve as a day-to-day point of contact for building management, vendors, and workplace service providers
Communicate clearly with service providers and escalate issues to leadership when appropriate
Assist with tracking office-related expenses, purchases, and inventory levels
Coordinate supply orders and monitor stock levels to ensure uninterrupted office operations
Support the broader team with administrative and operational needs as required