Senior Coordinator, Matchday Operations
About The Position
The Senior Coordinator, Matchday Operations plays a key role in the operational delivery of MLS regular season matches, playoffs, and marquee events. The position supports Matchday Control, independently manages assigned live-match issues and escalations, analyzes matchday trends and risks, and partners with Clubs and internal stakeholders to promote consistent execution of league policies and operational standards. The Senior Coordinator also owns key departmental processes and assigned event workstreams, supports continuous improvement initiatives, and helps ensure Matchday Operations is prepared to deliver a consistent, high-quality matchday experience across the league.
Requirements
- Bachelor’s Degree in Sport Management, Sports Administration, Business Administration, or a related field.
- 3+ years of experience in event operations, sporting operations, competition operations, matchday operations, or a related field, preferably within the sports industry.
- Excellent written, verbal, and interpersonal communication skills.
- Strong decision-making and problem-solving skills.
- Demonstrated ability to independently manage assigned projects and workstreams while meeting deadlines with minimal supervision.
- Strong organizational and project management skills with exceptional attention to detail.
- Ability to manage multiple priorities simultaneously in a fast-paced, collaborative environment.
- Strong analytical skills.
- Strong presentation and visual communication skills.
- High level of professionalism, integrity, accountability, and commitment to quality.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Smartsheet.
- Working knowledge of soccer and professional match operations.
Nice To Haves
- Experience supporting live sporting events, competition operations, or professional matchday environments.
- Experience working with event vendors, temporary staff, budgets, contracts, or operational logistics.
- Spanish-language proficiency.
Responsibilities
- Support the day-to-day execution of Matchday Operations for the MLS regular season, playoffs, and marquee events.
- Serve in Matchday Control for assigned matches, with responsibilities including: assessing and resolving operational issues, managing live-match escalations, interpreting and applying league policies, identifying matchday trends and risks, and recommending improvements.
- Apply Matchday Manual policies and procedures and maintain a strong working knowledge of league standards and protocols.
- Develop and maintain Club-facing and internal Matchday Operations materials.
- Support the evaluation and enhancement of weather-monitoring tools and processes.
- Plan and execute assigned operational workstreams for MLS and affiliated marquee events.
- Coordinate departmental and event-related administrative processes, including consultant, temporary worker, and vendor agreements.
- Coordinate vendor payments, contract administration, expense tracking, and budget reconciliation.
- Maintain event-related equipment inventories, records, and materials.
- Prepare operational updates, analyses, and presentations for department leaders and executive audiences.
- Build and maintain effective working relationships with Clubs, internal departments, vendors, event partners, and other stakeholders.
- Identify opportunities to improve departmental processes, documentation, tools, and workflows.
- Perform additional responsibilities as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage
- $500 wellness reimbursement
- Generous Holiday and PTO schedule
- On-the-job training
- Feedback
- Ongoing educational opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
