Senior Coordinator, Education and Community Engagement

Strathmore • North Bethesda, MD

15h • Hybrid

About The Position

The Senior Coordinator for Education and Community Engagement serves a critical role in the planning and execution of Strathmore’s Bloom and Education programs. In collaboration with the team, the Senior Coordinator has two main work areas: 1) department and program administration, and 2) program and event staffing. The Senior Coordinator drives administrative processes to support the smooth production of a wide range of programs, including public on-site events, off-site community programs, and programs in schools. They will be responsible for working within and improving systems for the department’s smooth operation and will represent Strathmore Bloom and Education to internal departments, patrons, customers, artists, and community partners.

Requirements

• 2-4 years of progressively responsible administrative experience
• 2-4 years coordinating events, meetings, conferences, performances, or special events.
• Experienced in coordinating multiple priorities in a fast-paced environment
• Experience working with vendors, clients, and volunteers.
• Experience managing multiple projects simultaneously.
• Microsoft Office Suite (particularly Outlook, Word, Excel, and PowerPoint)
• Calendar management
• Meeting scheduling and logistics
• Video conferencing platforms (Zoom, Microsoft Teams)
• Expense reporting systems
• Document management systems
• Excellent organizational skills
• Strong attention to detail
• Outstanding written and verbal communication
• Time management
• Problem-solving
• Customer Service Orientation
• Adaptability
• Professionalism
• Creativity
• Ability to remain calm under pressure
• Ability to work independently

Nice To Haves

• Customer service or hospitality experience is highly valued.
• Budget tracking and expense management are a plus
• Project management software (such as Asana, Monday.com, Smartsheet, or similar) is often a plus.

Responsibilities

• Draft and submit offers and contracts.
• Manage the payment system and ensure prompt and accurate payments in collaboration with the Finance department.
• Keep event and attendance records.
• Reserve spaces.
• Ensure timely and accurate communication and collaboration with other Strathmore departments, including Marketing, Advancement, Operations, Programming and Finance.
• Support the Directors with tasks as requested.
• Supervise interns and part-time staff.
• Track deadlines, gather information, and manage the Current Program Checklist and Booking Sheets.
• Correspond with diverse presenters, instructors, and colleagues to advance events.
• Manage event materials.
• Provide artist hospitality.
• Liaise with vendors such as A/V technicians and caterers.
• Provide participant customer service.
• Ensure standards are met, and provide feedback to the team.
• Communicate promptly, warmly, and clearly with colleagues, Education patrons, and partners, building strong relationships.

Benefits

• Health Benefits —Excellent medical, vision, wellness, and dental benefits through Montgomery County Government.
• Generous Leave —Between paid holidays, vacation, personal, and sick days, you have ample opportunity to take time off when you need it.
• Retirement —We contribute 9% of your salary after 6 months to complement your 5% required contribution, fully vesting after three years of credited service.
• Flexibility —We offer the opportunity to telework up to two days per week.
• Learning & Growth—Professional development resources, tuition assistance, and opportunities to build your career and expand your network.
• Experiences —Opportunities to attend various performances and events at The Music Center and The Mansion.
• Free parking
• flexible spending accounts
• SmartTrip benefit plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed