Senior Coordinator, Basic Needs System Intake

Austin Community College • Austin, TX

3d • $63,581 - $79,476 • Hybrid

About The Position

The Senior Coordinator, Basic Needs System Intake leads and manages the intake and triage process for all students referred to the districtwide Basic Needs system. Reporting to the Manager, Basic Needs System & Intake, this role ensures timely, accurate, and student-centered access to critical support services. The Senior Coordinator evaluates student needs assessments, consults on complex cases, and collaborates closely with internal and external partners—including Advocacy, Mental Health Counseling, and Student Accessibility Services—to deliver holistic, coordinated care. Additionally, this position drives continuous improvement by monitoring intake trends, optimizing process efficiencies, and refining the overarching intake framework to better serve the student population.

Requirements

• Understand and apply administrative procedures, principles, and practices.
• Utilize organizing and planning practices.
• Operate learning management systems and web learning tools.
• Plan and manage events efficiently.
• Apply supervisory principles, practices, and methods.
• Understand the services and functions of educational institutions.
• Effectively using interpersonal and communications skills, including tact and diplomacy with constituencies.
• Effectively using organizational, managerial and event planning skills with attention to detail and follow-through.
• Maintain confidentiality of work-related information and materials.
• Resolve scheduling and/or resource deployment issues and conflicts.
• Focus on achieving optimum levels of service and maintaining high ethical standards and attention to compliance with college policies and regulations.
• Demonstrate initiative and determination to provide valuable and timely services.
• Exhibit exceptional phone, email, written and oral communication, customer service and organizational skills.
• Demonstrate sensitivity to and understanding of the academic, socioeconomic, cultural, and disability backgrounds of community college students and employees.
• Possess supervisory, coaching and interpersonal skills as well as the ability to think independently and proactively solve problems.
• Intermediate/advanced proficiency using standard office software applications.
• Bachelor’s degree.
• Four (4) years of related experience, or an Associate’s degree with two (2) years of related experience may be substituted for the required education (plus the required experience noted below).
• Three (3) years of related work experience.

Nice To Haves

• Best practices in needs assessment methodologies, tools, and implementation strategies.
• Principles of student support services and how to connect students with appropriate resources.
• Data tracking, analysis, and reporting techniques to evaluate program effectiveness and identify trends.
• Familiarity with crisis intervention and response strategies.
• Master’s degree in Social Work, Counseling, or a related field.
• Work experience in student services, needs assessment coordination, or support services.
• State licensure as a clinical social worker (e.g., LCSW, LICSW, LMSW).
• Eligibility to supervise MSW interns (per state licensing board requirements).
• Bilingual or multilingual (especially Spanish or other locally spoken languages) is preferred.
• Familiarity with public assistance programs (e.g., SNAP, housing assistance) is preferred.

Responsibilities

• Lead the coordination, management, and continuous refinement of the centralized intake, survey workflows, and triage process to ensure an efficient and high-quality student experience for all students referred to the Basic Needs System, with timely, accurate, and student-centered access to services.
• Oversee the evaluation, prioritization, and routing of incoming referrals, ensure high-risk or urgent student situations are escalated swiftly according to established safety protocols.
• Manage ongoing follow-up activities to ensure no student is overlooked and connections to departments such as Advocacy, Mental Health Counseling, Student Accessibility Services, and other student support services are completed in a timely manner.
• Serve as a primary point of contact for students, departments, and community partners regarding the intake and needs assessment process, ensuring delivery is student-centered, trauma-informed, and reduces barriers to access.
• Collaborate closely with internal networks including the CARE Network and Behavioral Intervention Team, and external partners to consult on complex student cases and implement holistic support strategies to ensure alignment and follow-through on identified needs.
• Coordinate cross-departmental communication and alignment with faculty, campus staff, and external stakeholders to expand the reach and visibility of available support resources.
• Supervise temporary employees or student workers; provide training and support for referral processing, task assignment, and performance check-ins to maintain consistent quality service delivery.
• Track, analyze, and maintain accurate, confidential system records to identify emerging student trends, resource and service gaps, and continuous improvement opportunities within the Basic Needs area in accordance with institutional policies.
• Develop comprehensive reports and training resources for leadership, faculty, and staff to highlight key outcomes and strengthen overall student engagement.

Benefits

• medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• ACC Money Purchase Plan (ACCMPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior