Intake Coordinator

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Knoxville, TN

3d • $0 - $19 • Onsite

About The Position

EVOLVE Addiction Treatment is part of Bradford Health Services, a leader in substance abuse treatment and programs for over 40 years. Our programs meet each individual where they are, providing compassionate, evidence-based care that addresses substance use disorders and prepares patients for long-term success. Whether through counseling, peer support, medication-assisted treatment (MAT), or gender-specific programs, we offer a holistic approach to healing that encompasses the mind, body, and spirit. We are seeking an Intake Coordinator to add to our dynamic team. The Intake Coordinator serves as the primary point of contact for outpatient intake, ensuring a smooth and efficient admissions process. This role requires strong organizational skills, the ability to assess patient needs, and collaboration with internal and external stakeholders to facilitate appropriate treatment placements. The Intake Coordinator plays a key role in supporting patients and their families during the admission process, ensuring a seamless transition into care.

Requirements

• High school diploma or equivalent required
• Minimum of one year of experience in healthcare admissions, preferably in mental health or substance abuse settings
• CPR certification required within 30 days of employment
• Strong communication, problem-solving, and customer service skills

Nice To Haves

• Experience in patient assessment, referral coordination, treatment planning, or communication with external review organizations preferred
• Proficiency in electronic health record (EHR) systems and insurance verification processes preferred
• Knowledge of insurance verification and pre-authorization processes preferred

Responsibilities

• Conduct pre-admission screenings to assess patient needs and determine eligibility for services
• Schedule assessments in a timely manner, ensuring efficiency in the admissions process
• Collaborate with the business office, nursing staff, clinical teams, and external referral sources to facilitate patient admissions
• Provide accurate and timely information regarding treatment programs, admission requirements, and financial options to patients and families
• Offer crisis intervention services as needed to support individuals seeking care
• Refer inquiries to appropriate agencies or community resources when facility admission is not suitable
• Maintain ongoing communication with referral sources to provide updates on patient status and ensure continuity of care
• Educate referral sources and the community about available services and admission criteria
• Interview patients, family members, and collateral contacts to ensure all intake criteria are met
• Review prospective admissions against approved criteria, facility policies, and regulatory procedures
• Present clinical information to a member of the medical staff for approval of intake
• Verify insurance coverage upon intake and document all admission-related processes with accuracy and compliance
• Provide clerical support for admissions, including assembling admission folders, auditing patient charts, and monitoring patients in internal waiting areas

Benefits

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED