Senior Content Strategist

eBay • Salt Lake City, UT

1d • $105,000 - $115,000 • Remote

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with. eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. About the role Reporting to the Senior Manager, Content Strategy and Governance, you’ll help set the content strategy for self, guided and assisted service. You will be involved crafting content strategies that scale.

Requirements

• 5+ years of experience in content strategy, content design, knowledge management, or a related field, with a track record of delivering customer-focused content solutions.
• Strong communication and storytelling skills, with the ability to explain content strategy concepts clearly and influence decisions across.
• Experience developing content strategies for complex, multichannel environments that support a variety of customer journeys and business needs.
• Knowledge of content management systems, content operations, governance practices, and modern content design methodologies.
• Experience using tools such as Oracle KM, JIRA, and other content, service, or workflow management platforms.
• Bachelor’s degree or equivalent experience in English, Journalism, Library Science, Communications, Marketing, Human-Centered Design, or a related discipline.

Nice To Haves

• Experience supporting knowledge management programs that improve content quality, consistency, discoverability, and customer outcomes.
• Experience applying AI and agentic AI solutions to enhance content creation, content operations, knowledge management, or customer support experiences.

Responsibilities

• Define and evolve content strategies for self-service, guided, and assisted support experiences that improve customer outcomes and scale across channels.
• Use customer insights, content audits, and performance data to identify opportunities, measure impact, and continuously improve content experiences.
• Build and maintain governance frameworks, operating procedures, content standards, and delivery plans that support consistent, high-quality content.
• Partner with Content Design, Product, Platform, UX Research, Brand, Engineering, and CS Tech teams to ensure content strategy is integrated into planning and decision-making.
• Improve content authoring, management, and delivery capabilities by working closely with platform teams and recommending new tools, technologies, and approaches.
• Lead content planning and needs assessments across a portfolio of work while collaborating with global partners across North America, Europe, and Australia.

Benefits

• 401(k) eligibility
• various paid time off benefits, such as PTO and parental leave
• medical
• financial
• restricted stock units

What This Job Offers

• Job Type: Full-time
• Career Level: Senior