Senior Content Manager (United States)

Filigran

3d • $105,000 - $115,000 • Remote

About The Position

Filigran Academy is seeking a Senior Content Manager to take end-to-end ownership of content projects, from concept to delivery. This role combines instructional design and production responsibilities. The Senior Content Manager will be accountable for the learner experience and have the autonomy to shape it. They will work alongside other Senior Content Managers, maintaining coherence through shared standards and collaboration.

The role involves owning the full content lifecycle for assigned projects, including instructional design, SME collaboration, production, quality assurance, and delivery to the Learning Management System (LMS). The Senior Content Manager will design learning paths, courses, and certifications, applying instructional design principles to achieve measurable learning outcomes. They will manage relationships with Subject Matter Experts (SMEs) from Product, Engineering, and Customer Success to ensure technical accuracy and relevance. Responsibilities also include maintaining production schedules, owning quality, contributing to Instructor-Led Training (ILT) development, participating in cross-lane harmonization efforts for style guides and quality standards, tracking project metrics, and leveraging AI tools for efficiency. The role also involves contributing to team documentation and workflow practices.

Requirements

• 3–5 years of experience in instructional design, technical content creation, or a related field in a B2B SaaS environment
• Demonstrated ability to own content end-to-end — from concept and design through production and delivery — without heavy process scaffolding
• Strong instructional design foundation: you know how to structure learning for outcomes, not just information transfer
• Experience managing multimedia production workflows (video, interactive content, visual design)
• Comfortable engaging directly with subject matter experts and translating technical depth into learner-accessible content
• Highly organized with strong project management instincts — you manage your own projects and don't drop threads
• Proficient in modern content and LMS tooling (e.g., Camtasia, Articulate, Notion, or similar)
• Comfortable working in a remote, async-first environment
• Autonomy, ownership, and team spirit

Nice To Haves

• Experience in cybersecurity, open-source, or technical SaaS environments
• Familiarity with AI-assisted content production workflows

Responsibilities

• Own end-to-end content for your assigned projects — from learning design through production, quality review, and LMS delivery
• Design structured learning paths, courses, and certification programs aligned to learner personas and skill levels (beginner to advanced)
• Apply instructional design principles (e.g., ADDIE, Bloom's Taxonomy) to ensure content drives measurable learning outcomes
• Manage SME relationships across your projects — coordinating with Product, Engineering, and Customer Success to ensure technical accuracy and relevance
• Maintain production cadence for your projects: scripting, media production, review cycles, and publishing
• Own quality within your project scope — including pedagogical soundness, tone consistency, and learner feedback integration
• Contribute to ILT (Instructor-Led Training) development in partnership with the Customer Training Consultant: storyboards, delivery scripts, and alignment with on-demand content
• Participate in a standing cross-lane harmonization function — shared style guide, tone/quality bar, and template standards — co-owned with peer Senior Content Managers and stewarded by the Director of Content Management
• Track and report project-level metrics: module releases, completion rates, learner satisfaction, and content validation
• Leverage AI tools and methodologies to boost content production and workflow efficiency
• Contribute to team-wide documentation and workflow practices

Benefits

• Competitive pay + equity
• Remote-first, flexible, and balanced work
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - regional and global offsites

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed