Senior Content Editor, IT Specialist III - BCIT

Baltimore City • City of Syracuse, NY

2d • $81,097 - $129,584 • Onsite

About The Position

An Information Technology Specialist provides technical support to customers for personal computers, network system infrastructure equipment, including testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; advanced programming and development; maintenance of existing or planned interfaces, database support; and responds to helpdesk requests. Work of this class may involve primary contact responsibilities for integrations and leading and training less experienced IT Specialists but does not involve full supervisory duties or responsibilities.

Requirements

• Bachelor's degree in science from an accredited college or university.
• Two years of related specialty IT experience (e.g., system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration).
• Excellent verbal and written communication skills.
• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
• Knowledge of current trends and developments in network-based communications systems.
• Knowledge of computer-based communications protocols.
• Knowledge of security groups and roles and assignment of those roles.
• Skill in developing database queries and generating reports.
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
• Ability to analyze, apply logic and solve technology problems.
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
• Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
• Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
• Ability to write detailed technical reports and analyses.
• Ability to develop a working knowledge of computer systems software and operating systems.
• Ability to develop systems software and systems software testing procedures.

Nice To Haves

• Previous IT work lead experience is preferred.
• Previous IT experience in government is preferred.
• Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

Responsibilities

• Provides technical support to customers for personal computers, network system infrastructure equipment.
• Tests, updates, and maintains mainframe client servers and microcomputer software and hardware.
• Provides training on mainframe client servers and microcomputer software and hardware.
• Performs advanced programming and development.
• Maintains existing or planned interfaces.
• Provides database support.
• Responds to helpdesk requests.
• May have primary contact responsibilities for integrations.
• May lead and train less experienced IT Specialists.

Benefits

• Medical insurance
• Prescription drug insurance
• Dental insurance
• Vision insurance
• Optional life insurance
• AD&D insurance
• Flexible spending account (FSA) plans
• Wellness programs
• Support groups
• Workshops

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level