Senior Content Designer

Expedia • Chicago, WA

2d • $161,000 - $242,500

About The Position

Expedia Group is hiring a Senior Content Designer for its Experience Design Organization, within the Product division. The team applies human-centered design, research, content design, and cross-functional collaboration to create, understand, develop, and test intuitive experiences for travelers and partners. The role shapes clear, cohesive, and meaningful product experiences that help people navigate Expedia products and journeys with confidence.

The designer owns content design work across the product lifecycle, partnering with product managers, designers, researchers, engineers, and other stakeholders. The role uses content design principles, user research, data, experimentation, and feedback to improve clarity, usability, accessibility, and customer outcomes. It also establishes scalable content standards and patterns and safely applies AI/ML-enabled solutions to improve outcomes.

The position is offered in Seattle, Chicago, or Austin. Total cash ranges vary by location: $173,000–$242,500 in Seattle and Austin, and $161,000–$225,500 in Chicago. Sustained performance may increase pay up to $277,000 in Seattle and Austin or $257,500 in Chicago. Starting pay depends on location, budget, and the candidate’s knowledge, skills, and experience. Expedia Group offers medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and IATAN membership.

Requirements

• Bachelor’s degree in Content Design, UX Design, Communications, Journalism, English, Human-Computer Interaction, or a related field, or equivalent related professional experience.
• Several years of relevant professional experience in content design, UX writing, product content, or a related discipline, delivering content experiences for digital products or services.
• Demonstrated ownership of content design initiatives or experiences across the product development lifecycle, from problem definition through delivery and iteration.
• Strong proficiency in content strategy, information architecture, user-centered design, writing and editing, and communicating complex ideas clearly to technical and non-technical stakeholders.
• Experience collaborating with cross-functional product and technology teams and using research, metrics, experimentation, or feedback to inform content decisions.

Nice To Haves

• Experience designing and evolving content systems, patterns, guidelines, or frameworks that support consistent experiences across multiple products, platforms, or domains.
• Demonstrated ability to lead content design approaches, evaluate tradeoffs, and align content solutions with broader product, customer, accessibility, and organizational objectives.
• Track record of improving content and operational excellence through reusable patterns, streamlined workflows, documentation, automation, and disciplined measurement of outcomes.
• Hands-on experience using AI-driven tools or workflows in content design, research, experimentation, or production, with the ability to apply AI/ML concepts safely to improve content quality and customer experiences.
• Experience applying data-driven decision-making, qualitative research, experimentation, analytics, or usability testing to evaluate content effectiveness and influence product direction.

Responsibilities

• Design and evolve clear, useful, and engaging content experiences that support customer and business needs across products and services.
• Own content design work end to end, from understanding user and business problems through content strategy, creation, testing, launch, and ongoing refinement.
• Partner with product managers, designers, researchers, engineers, and other stakeholders to translate complex requirements into intuitive content solutions.
• Apply content design principles, user research, data, experimentation, and feedback to improve clarity, usability, accessibility, and customer outcomes.
• Establish and promote content standards, patterns, and best practices to improve consistency and scalability across experiences and domains.
• Safely integrate and operate AI/ML-enabled solutions that improve outcomes, applying familiarity with AI-driven systems, tools, or workflows and AI/ML concepts to real-world products.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior