Senior Consumer Relationship Banker - Bayou Walk Branch

Regions Bank•Shreveport, LA

5d•$46,797 - $54,657•Onsite

About The Position

At Regions, the Senior Consumer Relationship Banker meets with customers and prospects in person and by phone to understand their financial needs and proactively offers appropriate products, services, and guidance to help them achieve their financial goals. The role focuses on acquiring customers and deepening existing relationships, particularly with Preferred Banking Households, through more complex affluent solutions, wealth opportunities, investments, lending, debt consolidation, and in-depth savings conversations. The position combines individual sales and relationship-management responsibilities with teamwork in a branch environment. The banker serves as a primary relationship manager for a portfolio of Preferred Banking Households, supports junior-level bankers as a subject matter expert, and may share day-to-day branch duties such as greeting customers and processing transactions. The role requires following bank policies and procedures, applicable laws and regulations, and sound practices for identifying and reporting operational risks. It is full time, incentive eligible, eligible for overtime for hours worked over 40 per week, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). A Life Insurance license must be obtained within 120 days of hire.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Obtain a Life Insurance license within 120 days of hire.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to provide excellent customer service.
Excellent relationship-building skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong verbal and written communication and organizational skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Meet individual and branch targets by proactively identifying customer needs and providing advanced guidance on Regions’ solutions, particularly for Preferred Banking Households.
Make outbound calls to customers and prospects from generated lead lists to deepen existing relationships and acquire new ones.
Partner with the Branch Team and serve as a primary relationship manager for a portfolio of Preferred Banking Households.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types, annuities, and life insurance.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing branch duties such as greeting customers and processing transactions.
Take ownership of and resolve customer issues.
Refer customers to internal experts when additional financial goals or needs are identified.
Support team development by serving as a subject matter expert for junior-level bankers.
Follow bank processes, procedures, laws, and regulations; complete duties delegated by the Branch Manager and help ensure sound banking practices, including identifying and reporting operational risks.
Track hours worked in excess of 40 per week as required.