Senior Consumer Relationship Banker - Mallory Lane Branch

Regions•Brentwood, TN

10d•$51,997 - $60,730•Onsite

About The Position

At Regions, the Senior Consumer Relationship Banker meets with customers and prospects in person and by phone to identify their financial needs and offer appropriate products, services, and guidance to help them achieve their financial goals. The role focuses on acquiring and deepening customer relationships, particularly with Preferred Banking Households, and addressing more complex needs involving affluent solutions, wealth opportunities, investments, lending, debt consolidation, and saving. The position requires an individually driven and competitive associate who can also work collaboratively with a branch team. The successful candidate identifies customer needs and communicates effectively while providing an optimal customer experience and supporting customers’ use of digital banking solutions. The role is incentive eligible, requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and requires a life insurance license within 120 days of hire. It is full-time and eligible for overtime for hours worked in excess of 40 per week. The position is located at the Mallory Lane branch in Brentwood, Tennessee. The listed job range target is a minimum of $51,997.12 and a median of $60,730.00. The role may participate in commission and formulaic incentive plans, with incentives based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Obtain a life insurance license within 120 days of hire.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to provide excellent customer service.
Excellent relationship-building skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong verbal and written communication and organizational skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Achieve individual and branch targets by identifying customer needs and providing advanced guidance about Regions’ solutions, with a focus on Preferred Banking Households.
Conduct outbound calls to customers and prospects using generated lead lists to deepen existing relationships and acquire new ones.
Partner with the Branch Team as a primary relationship manager for a portfolio of Preferred Banking Households.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types, annuities, and life insurance.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent, optimal customer experience, including sharing day-to-day branch responsibilities such as greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when additional financial needs or goals are identified.
Support team development by serving as a subject matter expert for junior-level bankers.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help ensure sound banking practices by managing, identifying, and reporting operational risks.