Senior Consumer Relationship Banker - Bayou Walk Branch

Regions Bank•Shreveport, LA

4d•Onsite

About The Position

At Regions, the Senior Consumer Relationship Banker meets with customers and prospects in person and by phone to determine their financial needs and proactively offer appropriate products, services, and guidance to help them reach their financial goals. The role focuses on acquiring and deepening relationships, especially with Preferred Banking Households, and addressing more complex affluent needs involving wealth opportunities, investments, lending, debt consolidation, and savings. The successful candidate is individually driven and competitive while also working with the branch team toward shared goals. This position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). A Life Insurance license must be obtained within 120 days of hire. The position tracks hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is full-time and located at the Bayou Walk branch in Shreveport, Louisiana.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Obtain a Life Insurance license within 120 days of hire.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Adhere to policies, procedures, and guidelines.
Assist customers with digital banking offerings.
Handle multiple priorities simultaneously.
Provide excellent customer service and build relationships.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong verbal and written communication and organizational skills.

Nice To Haves

Bachelor’s degree.

Responsibilities

Achieve individual and branch targets by proactively identifying customer needs and providing advanced guidance about Regions’ solutions, particularly for Preferred Banking Households.
Make outbound calls to customers and prospects from generated lead lists to expand existing relationships and acquire new ones.
Partner with the Branch Team as a primary relationship manager for a portfolio of Preferred Banking Households.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit types, annuities, and life insurance.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience and share day-to-day branch responsibilities, including greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when additional financial goals and needs are identified.
Support the development of junior-level bankers by serving as a subject matter expert.
Follow bank processes and procedures and applicable laws and regulations; complete duties assigned by the Branch Manager and help ensure sound banking practices, including identifying and reporting operational risks.