Senior Consumer Relationship Banker - Madison Street Huntsville Branch

Regions Bank•Huntsville, AL

1d•$51,997 - $60,730•Onsite

About The Position

At Regions, the Senior Consumer Relationship Banker meets with customers and prospects in person and by phone to understand their financial needs and offer suitable products, services, and guidance to help them achieve their financial goals. The position focuses on acquiring customers and deepening existing relationships, particularly with Preferred Banking Households, by addressing more complex and affluent financial needs involving wealth opportunities, investments, lending, debt consolidation, and savings. The role combines individual sales and service goals with teamwork in a branch environment. The banker serves as a primary relationship manager for a portfolio of Preferred Banking Households, conducts outbound calls to customers and prospects, provides guidance on consumer and business products, and supports customers’ use of digital banking. The position also contributes to day-to-day branch operations, resolves customer issues, and helps develop junior bankers. It is full-time, incentive eligible, overtime eligible for hours worked over 40 per week, and requires registration with the Nationwide Mortgage Licensing System and Registry.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Obtain a Life Insurance license within 120 days of hire.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.

Responsibilities

Achieve individual and branch targets by identifying customer needs and providing advanced guidance about Regions’ solutions, with a focus on Preferred Banking Households.
Conduct outbound calls using customer and prospect lead lists to expand existing relationships and acquire new ones.
Partner with the Branch Team as a primary relationship manager for a portfolio of Preferred Banking Households.
Educate and advise customers on Regions’ Consumer and Business products and services, including loan and deposit types, annuities, and life insurance.
Educate customers on digital banking options, including mobile, online, and ATM services.
Help provide a consistent customer experience, including sharing day-to-day branch responsibilities such as greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when additional financial goals and needs are identified.
Support team development by serving as a subject matter expert for junior-level bankers.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.