Senior Consumer Relationship Banker - Homewood Independence Plaza Branch

Regions•Homewood, AL

21d•$51,997 - $60,730•Onsite

About The Position

At Regions, the Senior Consumer Relationship Banker meets with customers and prospects in person and by phone to identify their financial needs and proactively offer suitable products, services, and guidance to help them achieve their financial goals. The role focuses on acquiring customers and deepening existing relationships, particularly with Preferred Banking Households, through more complex affluent solutions, wealth opportunities, investments, lending, debt consolidation, and in-depth savings conversations. The banker works with the branch team to manage a portfolio of Preferred Banking Households, achieve individual and branch goals, and provide an optimal customer experience. The position also supports junior bankers as a subject matter expert and helps ensure sound banking practices. The role is full time, incentive eligible, and requires NMLS registration. A Life Insurance license must be obtained within 120 days of hire.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to work Saturdays as needed.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Life Insurance license must be obtained within 120 days of hire.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.

Responsibilities

Achieve individual and branch targets by identifying customer needs and providing advanced guidance about Regions’ solutions, particularly for Preferred Banking Households.
Make outbound calls to customers and prospects using generated lead lists to expand existing relationships and acquire new ones.
Partner with the Branch Team as a primary relationship manager for a portfolio of Preferred Banking Households.
Educate and advise customers on Regions’ consumer and business products and services, including loans, deposits, annuities, and life insurance.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including sharing day-to-day branch responsibilities such as greeting customers and processing transactions.
Own and resolve customer issues.
Refer customers to internal experts when additional financial needs or goals are identified.
Support team development by serving as a subject matter expert for junior-level bankers.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated by the Branch Manager and help manage, identify, and report operational risks.