Senior, Consumer Insights - Customer Experience

Macy's•New York, NY

19h

About The Position

The Senior, Consumer Insights - Customer Experience role is a business-focused insights position that translates competitive, industry, market, and customer trends into actionable implications for the business. The role uses internal and external data—including market-share and competitive performance data, industry research, customer behavior, and primary research—to identify where the business is winning or losing and why. It partners strategically with merchandising and cross-functional teams, proactively identifying trends, opportunities, and risks and connecting insights to recommendations and actions. The position owns the competitive and industry narrative for assigned business areas and integrates insights into business reviews, customer planning, strategic initiatives, and category deep dives. It leads and supports ad hoc competitive and merchandising analysis, connects market, customer, and business performance to uncover root causes and growth opportunities, and collaborates across Consumer Insights and Analytics teams to create a holistic view of the business. Candidates should have a bachelor’s degree or equivalent related work experience; an MBA is preferred. The role calls for 4–7 years of professional experience, ideally in ecommerce, omni-channel retail, or management consulting. It requires analytical, project-management, communication, interpersonal, proactive work, and self-initiative skills. The position involves communication, collaboration, use of office and computer systems, reviewing written and electronic information, and moving within the work environment to carry out responsibilities. A flexible schedule may be needed based on department and company needs.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
4–7 years of professional work experience.
Ability to analyze data from various sources and derive meaningful, actionable insights.
Project-management skills, including managing multiple projects and delivering high-quality results promptly.
Excellent written and verbal communication skills to influence business partners and senior leaders.
Strong interpersonal and collaboration skills, with the ability to use a broad range of influence styles and work as a team player.
Proactive, independent work style and ability to manage activities efficiently.
Comfort operating in ambiguous environments and bringing structure to them.
Self-starter with curiosity, persistence, flexibility, and a can-do attitude.
Ability to perform essential job functions involving communication, collaboration, office and computer systems, reviewing written and electronic information, and moving within the work environment.
Ability to work a flexible schedule based on department and company needs.

Nice To Haves

MBA.
Experience in ecommerce, omni-channel retail, or management consulting.

Responsibilities

Own the competitive and industry narrative for assigned business areas, including competitive performance, market dynamics, category trends, and emerging consumer behaviors.
Translate competitive and market insights into clear implications, explaining where and why performance is changing and what actions teams should consider.
Build relationships with merchandising and business partners and connect insights to their strategies, priorities, results, and key business questions.
Use external data and research sources to identify trends, opportunities, and risks.
Proactively surface competitive trends, recommendations, research needs, and emerging opportunities.
Integrate competitive insights into business reviews, customer planning, strategic initiatives, and category deep dives.
Lead and support ad hoc competitive and merchandising analysis to uncover root causes and growth opportunities.
Partner with Consumer Insights and Analytics teams to integrate competitive, customer, market, and primary research.
Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.