Senior Consultant

Enable

About The Position

The Senior Consultant implements Enable products within a chosen domain of expertise, across individual products and solutions in multiple customer environments. The role requires advanced, continuously refreshed technical knowledge and effective collaboration on multifunctional project teams. The consultant leads customer implementation, onboarding, and adoption through discovery, design, configuration, testing, validation, and go-live phases. They serve as a technical lead when needed, support customer outcomes, mentor associate consultants, and contribute to Enable’s technical practices and knowledge base.

Requirements

Advanced ability to implement Enable software technology in customer environments for products in the chosen domain of expertise.
Advanced understanding of product capabilities and how solution designs can be integrated into customer environments.
Ability to build strong customer relationships, communicate effectively, and ensure technical project delivery.
Advanced troubleshooting skills for products in the chosen area of expertise and basic troubleshooting capabilities for other technologies, with escalation where necessary.
Ability to manage time effectively and handle multiple customer engagements concurrently.
Ability to communicate project status, risks, successes, and next steps clearly.
Experience with change management to support customer transitions from legacy systems to Enable.
Commitment to continually building advanced skills and completing ethics, security, and compliance training and tests.
Fluent written and spoken English.

Nice To Haves

At least 2 years of experience in a customer-facing Customer Success role or an enterprise software organization.
Relevant product and industry certifications, such as Oracle, SAP, or SQL.
Maintain granted internal and external technical and professional certifications at the appropriate current level annually.
Experience working with international, cross-cultural teams.
Experience handling large data sets and familiarity with tools such as Python or SQL.
Knowledge of additional languages.

Responsibilities

Implement Enable products to address customer business requirements within the agreed Scope of Work.
Troubleshoot technical implementation issues and work with Enable support teams to manage product issues when necessary.
Contribute product and solution expertise as a member of project teams, often serving as a technical lead.
Contribute lessons learned, best practices, tools, methods, and learning events to Enable’s technical practices and communities.
Coach associate-level consultants working on assigned client engagements.
Identify customer training gaps and opportunities to expand or enhance Enable products and services.
Proactively manage issues and escalations and anticipate project risks.
Act as a go-to expert for challenging questions across subject areas.
Build positive working relationships with internal and external stakeholders.
Mentor and support team members in the Success & Services department.
Lead customer meetings and workshops, resolve complex support tasks, and independently triage incoming customer requests.
Follow company policies, including policies concerning time and expenses, conduct, ethics, security, and required training.
Manage multiple customer engagements and balance billable time with ongoing skills development.
Communicate project status, risks, successes, and next steps to coworkers and customers.
Facilitate customer transitions from legacy systems to Enable.