Senior Consultant - Client Care Microsoft Dynamics 365 Finance

Forvis Mazars, LLP

12d•$77,600 - $172,500•Remote

About The Position

Forvis Mazars’ Applications practice is seeking an experienced Senior Consultant to join its Client Care Support team and contribute to its Client Support capability. The role supports and evolves clients’ Microsoft Dynamics 365 solutions by providing structured support, identifying improvement opportunities, and helping deliver those improvements. The consultant follows and maintains comprehensive methodologies to achieve quality results and customer satisfaction, and provides thought leadership and direction in their area of expertise. The position involves working with clients and cross-functional teams, including business functional and technical consultants. The consultant helps ensure consistent delivery by applying the firm’s support and implementation methodologies, sharing subject matter expertise, and contributing to solution design, strategy, and intellectual property. The role is advertised as remote in the United States and may require limited travel of up to 10%, depending on need and geography.

Requirements

At least 3 years of experience as a delivery professional, with ERP/CRM implementation experience for small to large enterprise organizations.
Experience with at least 1–2 full end-to-end Microsoft Dynamics 365 implementation cycles.
Experience following enterprise implementation methodologies and using related collateral for large enterprise organizations.
Solid understanding of Microsoft Dynamics 365 Finance functional capabilities, including general ledger, accounts receivable, accounts payable, and banking.
Strong interpersonal skills with internal teams and clients; confidence, care, and integrity in communication.
Outstanding communication skills.
Familiarity with cloud topology concepts.
Ability to travel up to 10% on a limited basis, depending on need and geography.

Nice To Haves

Bachelor of Science degree in Business Administration, Accounting, Industrial Engineering, Management Information Systems, or a computer-related field.
Strong organizational, analytical, and project management skills.
Microsoft Dynamics 365 Finance certification.

Responsibilities

Provide structured customer support, including monitoring support tickets, troubleshooting requests, and proactively managing and governing assigned support cases.
Take personal ownership of the quality of completed work products.
Follow Forvis Mazars’ Microsoft Dynamics 365 support and implementation methodologies.
Collaborate with cross-functional teams to incorporate their input and domain expertise into solution design.
Adopt and contribute templates, strategy documentation, and training materials to the delivery methodology repository for implementation teams.
Provide subject matter expertise on engagements to support adoption of methodologies, processes, and best practices and ensure a consistent delivery experience.
Maintain knowledge of historical and current system capabilities, continue learning about Microsoft offerings, and use the software to develop effective client solutions.
Help clients adopt industry best practices aligned with their strategic roadmaps.
Participate in strategy and design for new functionality and intellectual property.
Work courteously and respectfully with team members, including business functional and technical consultants.