Senior Consultant – State and Local Government
About The Position
The Senior Consultant will lead consumer protection activities for state and local grant programs, translating program requirements into operational policies and procedures. The role manages the end-to-end application lifecycle, supports efficient processing and client-defined performance goals, and develops and maintains consumer-protection program documentation. The position oversees complaint intake, investigation, escalation, resolution, and documentation. It partners with teams across contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations to identify and mitigate consumer risks. The Senior Consultant monitors metrics and analyzes complaints, customer feedback, inspections, and program data to identify trends and systemic risks, then develops corrective actions and program improvements. The role also supports fraud, waste, and abuse prevention; creates training, guidance, and consumer-facing materials; and provides reporting and recommendations to program leadership and state clients. The Senior Consultant works with clients and colleagues through meetings, workshops, interviews, and working sessions. The role provides day-to-day guidance and mentoring to junior team members and subcontractors, conducts first-level reviews, and supports project administration, including schedules, deliverable tracking, action items, and documentation. Travel of up to 25% is required.
Requirements
- Bachelor's degree from an accredited college or university.
- At least 3 years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field.
- Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables.
- Strong analytical, written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities and work effectively in a collaborative consulting environment.
- Proficiency with Microsoft PowerPoint, Excel, Word, and Teams.
- Ability to travel as required.
- No sponsorship is available for this position.
Nice To Haves
- Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations.
- Experience supporting program implementation, PMOs, grants management, policy analysis, or business-development efforts.
- Graduate degree and/or relevant professional certification.
Responsibilities
- Lead consumer protection activities for state and local grant programs and translate program requirements into operational policies and procedures.
- Manage the end-to-end application lifecycle, supporting efficient processing and achievement of client-defined KPIs and performance metrics.
- Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.
- Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.
- Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.
- Provide day-to-day guidance and mentoring, and conduct first-level reviews for junior team members and subcontractors assigned to the workstream.
- Support project administration, including schedules, deliverable tracking, action-item management, and project documentation.
- Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.
- Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.
- Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.
- Develop corrective actions and program improvements in response to identified consumer protection issues.
- Support fraud, waste, and abuse prevention and escalation of potentially improper contractor or program activity.
- Develop training, guidance, and consumer-facing materials that communicate customer rights, program requirements, and available avenues for assistance.
- Provide consumer protection reporting and recommendations to program leadership and state clients.
Benefits
- Medical, prescription, dental, and vision insurance.
- Personal and family sick time and company-paid holidays.
- Position may be eligible for a discretionary variable incentive bonus.
- Parental leave and adoption assistance.
- 401(k) retirement plan.
- Basic life and supplemental life insurance.
- Health Savings Account and dental/vision and dependent-care Flexible Spending Accounts.
- Short-term and long-term disability.
- Student Loan PayDown.
- Tuition reimbursement, personal development, and learning opportunities.
- Skills development and certifications.
- Employee referral program.
- Corporate-sponsored events and community outreach.
- Emergency back-up childcare program.
- Mobility stipend.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
