INS/Senior Consultant - Insurance - AI & Automation (West Coast)

Infosys•Phoenix, AZ

2d•$116,875 - $148,125

About The Position

The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements. This role involves process discovery, process assessment, identifying opportunities for process improvement and business process automation, and working on end-to-end current state mapping and future state solution creation. The consultant will implement different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI, and lead digital transformation and modernization programs. The role also includes client relationship management, client delivery with high-quality outputs, and mentoring junior team members. Consulting behaviors such as working independently, identifying opportunities, maintaining flexibility, demonstrating learnability, and engaging in firm building are expected. Core consulting skills include constructing business cases, mastering facilitation and meeting skills, and developing focused expertise in a particular area.

Requirements

Experience in advising Insurance client executives, both business and IT
Experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements
Experience in working on Insurance Business Process across multiple Insurance product lines (Life Annuities Brokerage, Property & Casualty (Personal and Commercial Lines), Employee Benefits, Disability Insurance, Long Term Care)
Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
Process reimagination, process optimization, change management, design thinking type techniques.
Experience in process discovery, process assessment by identifying opportunities for process improvement and business process automation.
Worked on end-to-end current state mapping and future state solution creation.
Experience in end-to-end business process automation engagements with insurance carriers.
Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
Digital transformation, modernization programs.
Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc.
Experience implementing Automation platforms like UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
Agile / Scrum / Kanban Methodology.
Competency in SharePoint, PowerBI, JIRA/Trello/ADO.
Bachelor’s degree or foreign equivalent required.
At least 5 years of relevant work experience with a P&C insurer or comparable consulting services.
Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
Excellent relationship-building abilities.
Ability to collaborate with resources in global delivery model.
Experience in Agile and/or hybrid methodologies.

Nice To Haves

MBA or equivalent advanced degree
Industry-related certification preferred
Creative problem solver
Strategic mindset and the ability to collaborate with other team members.

Responsibilities

Advising Insurance client executives (business and IT)
Leading teams on Insurance business process reimagination, optimization, AI and Automation engagements
Process discovery and assessment
Identifying opportunities for process improvement and business process automation
End-to-end current state mapping and future state solution creation
Implementing intelligent automation capabilities (RPA, RDA, IDP/iOCR, AI/ML, Chat BOTS, GenAI)
Leading digital transformation and modernization programs
Client Relationship and Development: Regularly interacts with clients, including clients at senior levels.
Client Delivery: Delivers high-quality client outputs on time, more or less independently.
Mentoring and directing the efforts of others.
Works independently with minimal oversight.
Identifies and seizes opportunities by taking decisive action.
Maintains flexibility on the job; adjusts schedule, tasks, and priorities when necessary.
Demonstrates learnability.
Shows willingness to step outside of comfort zone and take on new challenges and responsibilities.
Engages in firm and practice building.
Constructs simple, complete, compelling business cases to support recommendations.
Masters facilitation and meeting skills; plans and leads effective meetings; understands different decision-making styles and drives decision-making.
Masters basic presentation skills.
Delivers credible presentations for client work; leads discussions with clients at peer or team lead level.
Develops focused expertise in a particular horizontal or vertical area.