INS/Principal - Insurance - AI & Automation (West Coast)

Infosys•Phoenix, AZ

2d•Remote

About The Position

The applicant should have experience in advising Insurance client executives, both business and IT, and experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements. This role involves client relationship management, leading client delivery teams, establishing a focus area and concentrating deployment and delivery in that area, establishing a track record, and contributing thought leadership and intellectual property. It also includes mentoring and developing consultants, ensuring team members have the necessary skills, and supporting their career progression. The role requires strong consulting behaviors, including developing a specialization, building a personal brand, and growing the Infosys network. Additionally, it involves leading delivery teams effectively, supporting innovative thinking, understanding business drivers and KPIs, and representing Infosys through sales and marketing materials. Sales support includes identifying opportunities from client work and relationships and raising them to appropriate leadership for action.

Requirements

Experience in advising Insurance client executives, both business and IT.
Experience leading teams working on Insurance business process reimagination, optimization, AI and Automation engagements.
Experience in working on Insurance Business Process across multiple Insurance product lines: Life, Annuities, Brokerage, Property & Casualty (Personal and Commercial Lines), Employee Benefits, Disability Insurance, Long Term Care.
Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
Process reimagination, process optimization, change management, design thinking type techniques.
Experience in process discovery, process assessment by identifying opportunities for process improvement and business process automation.
Worked on end-to-end current state mapping and future state solution creation.
Experience in end-to-end business process automation engagements with insurance carriers.
Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
Digital transformation, modernization programs.
Process Mining and Task Mining.
Experience with BPMN tools including not limited to IBM Blue Works, Visio, etc.
Experience implementing Automation platforms like UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
Experience in value realization and continuous monitoring of benefits from process improvements and automation.
Operating Model optimization of Insurance operations.
Agile / Scrum / Kanban Methodology.
Competency in SharePoint, PowerBi, JIRA/Trello/ADO.
Bachelor’s degree or foreign equivalent required.
Minimum of 7 years of relevant work experience with 2 years of experience in comparable consulting services.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
Excellent relationship-building abilities.
Ability to collaborate with resources in global delivery model.
Experience in leading programs using Agile and/or hybrid methodologies.

Nice To Haves

MBA or equivalent advanced degree.
Industry-related certification preferred.
Creative problem solver.
Strategic mindset and the ability to collaborate with other team members.

Responsibilities

Leads team interactions with clients, including clients at senior levels.
Anticipates and proactively addresses client’s needs.
Earns client’s respect and appreciation.
Leads client delivery teams.
Manages projects and drives projects to completion.
Establishes focus area and concentrates deployment and delivery in that area.
Establishes track record in focus area.
Begins to contribute thought leadership and IP in focus area.
Mentors and develops consultants on delivery teams.
Ensures team members have skills needed to execute and deepen their expertise while on the project.
Has counselees and meets them regularly.
Helps them understand strengths and weaknesses, set realistic targets, and establish development plans that balance firm needs and personal aspirations.
Develops focus area or specialization.
Builds personal brand.
Leads and mentors others.
Cares about development of junior consultants and invests in their progression.
Grows Infosys network outside of Consulting.
Leverages relationships with CSG and other delivery units to enhance client solutions and identify new opportunities for Consulting work.
Reads situations and adjusts personal approach accordingly.
Adopts behavior and language appropriate to the situation, to stay effective in different environments.
Stays abreast of market developments in practice or discipline.
Identifies threats and opportunities and positions to meet them; proactively learns new skills and abilities to stay relevant.
Leads delivery teams effectively, providing direction, guidance, motivation, course correction, and air cover as appropriate.
Supports development of innovative thinking.
Understands the Infosys Consulting business drivers and KPIs needed to build an effective and successful business.
Represents Infosys through appropriate application of Infosys' sales and marketing materials/publications (service offerings, blog posts, etc.).
Plays a key role in practice or firm-building activities.
Takes bottom-line responsibility for firm building deliverables or activities.
Supports Associate Partners and Partners in pursuit and proposal work.
Identifies opportunities from client work and relationships; raises them to appropriate Associate Partner or Partner for action.