Senior Consultant, Business Process Improvement & User Experience (UX)

The Clearing, Inc.•Arlington, VA

1d•Onsite

About The Position

The Clearing is seeking a Senior Consultant to support a project in a high-security, mission-critical environment. The Senior Consultant will help improve and optimize business processes by integrating change management, training, user experience (UX) design, and SharePoint Online and Microsoft 365 technologies. The Senior Consultants will operate onsite with Department of Defense stakeholders to ensure delivery excellence, foster strong client relationships, and contribute to measurable mission impact. This role requires prior federal consulting experience, UX design, advanced SharePoint and Microsoft Office experience, and training design and delivery experience.

Requirements

Bachelor’s degree
6+ years of professional work experience, including current/prior consulting experience
Prior experience supporting the United States Department of Defense
Active (or active within the past two years) Top Secret (TS) security clearance (required)
Ability and willingness to work onsite with the client full-time (limited to no remote/hybrid flexibility) during core working hours (9am to 5pm).
Demonstrated, hands-on experience in/with: Business process analysis and improvement
Demonstrated, hands-on experience in/with: Change management and organizational transformation
Demonstrated, hands-on experience in/with: User experience (UX) and/or human-centered design
Demonstrated, hands-on experience in/with: Implementing or supporting SharePoint solutions (configuration, content management, workflows), specifically using SharePoint Online in the modern view
Demonstrated, hands-on experience in/with: Implementing or supporting Microsoft 365 solutions (OneNote, OneDrive, Teams, Power Platforms, etc.)
DoD365 experience is a plus
Familiarity with governance, records management, and secure collaboration environments
Strong critical thinking and problem-solving abilities
Excellent written and verbal communication skills, including client-facing communication
Strong attention to detail, organization, and time management
Ability to operate effectively in ambiguous, fast-paced, and high-stakes client environments
Experience engaging senior stakeholders and navigating complex organizations
Must be legally authorized to work in the United States now and in the future without sponsorship

Nice To Haves

DoD365 experience

Responsibilities

Lead and manage small to medium-sized project lanes/deliverables, with guidance and direction from the Project Leader
Serve as a point of contact for clients, ensuring strong communication, responsiveness, and satisfaction
Ensure quality of work; manage client expectations, deliverables, timelines, and issue resolution in a fast-paced, high-security environment
Facilitate client meetings and working sessions to align stakeholders, drive decisions, and achieve project objectives
Identify risks and proactively recommend mitigation strategies to ensure project success
Support proposal development and contribute to follow-on work and growth opportunities
Analyze and make recommendations for business processes to improve efficiency, effectiveness, and user adoption
Design and implement change management strategies to support the adoption of new processes, tools, and ways of working
Develop and manage stakeholder engagement approaches, communications, and training strategies to enable sustained change
Develop and assist in developing SOPs, whitepapers, procedure documents, etc.
Identify risks to adoption and recommend mitigation strategies in complex organizational environments
Apply user-centered design principles to improve the usability, accessibility, and effectiveness of tools and processes, in collaboration with subject matter experts (e.g., SharePoint Developer, Senior Data Analyst)
Partner with stakeholders to gather requirements and translate them into intuitive, practical solutions
Ensure solutions align with both user needs and mission constraints
Develop and deliver technical training, including training plans, PowerPoint presentations, job aids, and training guides, to educate and support end users to drive the adoption and effective utilization of tools, specifically DoD365 Microsoft tools
Develop comprehensive training plans, including learning objectives, delivery strategies, timelines, and evaluation methods.
Create high-quality training materials, including job aids, quick-reference guides, SOPs, facilitator guides, slide decks, and recorded demonstrations.
Deliver virtual and in-person training sessions, adapting instructional methods to diverse learner groups and technical proficiency levels.
Conduct user needs assessments to identify training gaps, skill levels, and adoption challenges.
Partner with technical SMEs (e.g., SharePoint Developer, Senior Data Analyst) to translate system functionality into clear, accessible training content.
Support change management efforts by integrating training into broader adoption strategies, communication plans, and stakeholder engagement activities.
Evaluate training effectiveness and continuously refine materials based on user feedback, analytics, and evolving mission needs.
Model The Clearing’s consulting approach through leadership, collaboration, and accountability
Support the development of team members through coaching and feedback
Contribute to internal knowledge management, toolkits, and thought leadership related to business process improvement, UX, and digital transformation