Senior Business Process Improvement Manager

Centene Corporation

2d•Remote

About The Position

This role leads enterprise-wide process improvement efforts using LEAN/Six Sigma methodologies to design, standardize, and enhance processes that support business infrastructure and performance. Establish a new process improvement function by defining governance, SOPs, and KPIs aligned to business unit needs. Identify, develop, and execute process improvement opportunities utilizing continuous improvement principles and LEAN/Six Sigma methodologies. Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas. Monitor process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objective are met and return on investment is realized. Consult with senior leadership and provide analysis and advice on a variety of performance and process related topics. Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities. Negotiate with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and project status. Identify, communicate, and correct gaps in process performance and provide guidance to address these gaps. Evaluate completed process improvement projects to identify and implement best practices and lessons learned.

Requirements

Bachelor's degree in a related field or equivalent experience.
6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry.
Previous working knowledge of process mapping and design.
Previous working knowledge of statistical applications.
Previous working knowledge of project management software.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

MBA or MHA preferred.
Highly preferred experience supporting Dual Special Needs Plans (D-SNP)/Dual Eligible populations, Medicaid, ACA Marketplace/Exchange, Commercial products and operational processes.
LEAN/Six Sigma Black Belt or Master Black Belt certification preferred.

Responsibilities

Lead enterprise-wide process improvement efforts using LEAN/Six Sigma methodologies.
Design, standardize, and enhance processes that support business infrastructure and performance.
Establish a new process improvement function by defining governance, SOPs, and KPIs.
Identify, develop, and execute process improvement opportunities.
Prioritize and lead process improvement activities across the enterprise.
Monitor process improvement projects and facilitate cross-functional project teams.
Consult with senior leadership on performance and process related topics.
Provide training and guidance on process improvement activities.
Negotiate with project stakeholders to identify resources, mitigate risks, and resolve issues.
Identify, communicate, and correct gaps in process performance.
Evaluate completed process improvement projects to identify best practices and lessons learned.