Senior Process Improvement Consultant

Med-Metrix

21h•Hybrid

About The Position

The Senior Process Improvement Consultant will work closely with both internal staff as well as the client to assess, design, test and deploy the Med-Metrix Workflow products. This position requires management of the project and the client expectations and the ability to identify operational inefficiencies and propose solutions. The Senior Process Improvement Consultant will lead clients through the change management process and translating business needs into program requirements, preferably in the Hospital Revenue Cycle environment.

Requirements

A Bachelor’s Degree or equivalent work experience
4+ Years direct experience working in an implementation setting, preferably with Patient Accounting and/or Patient Access provider settings. Background in both preferred.
Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
Knowledge of how to develop and utilize Key Performance Indicators (KPIs) to track and measure success
Application System Configuration & Testing experience, working directly with a Technical team a plus
Understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
High Proficiency with MS Office, particularly Excel and Visio
Work cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectiveness
Positively influence others to achieve results that are in the best interest of the organization
Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
Excellent organizational and quantitative skills
Excellent verbal communication skills, with the professionalism and EI to engage clients at all levels, including clients and executives
Strong business writing skills, with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
Ability to work well individually and in a rapidly changing environment
Independent and self-motivated
Energetic with strong desire to learn
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction

Nice To Haves

Application System Configuration & Testing experience, working directly with a Technical team a plus

Responsibilities

Lead the assessment, design, testing and deployment of Patient Financial Services and Patient Access Workflow products for Med-Metrix clients
Work with the client to ascertain existing workflow processes, perform “as is” assessments and develop “to be” process flows with the client
Manage communication with the client Executive Team as well as internal leaders with regard to priorities and potential project risks
Identify operational processes that are possible improvement opportunities and communicate those with clients through constructive and data driven communication
Collaborate with the team of Workflow Consultants to develop design documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been captured and meet operational requirements
Test and diagnose application configuration issues and work directly with the Technical Team to ensure systems are programmed to match processes outlined during design phase
Play an integral role in client assessments and the development of recommendations that involve Med-Metrix solutions
Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties