Senior Consultant - Business Analyst - Learning & Development

Kalles Group • Seattle, WA

7d • Hybrid

About The Position

Our client, a large global retailer, wants to build lasting requirements elicitation, documentation, and process discipline within its product organization — largely from the ground up. In this role, you'll partner directly with the client's Product Owner team, assessing how they currently gather and document requirements, then building the materials, tooling, and coaching program that helps them apply better practices to their live work going forward. If you have hands-on experience gathering and documenting requirements within an agile framework, have coached or enabled others before, and are comfortable owning delivery independently across assessment, tooling, and live coaching, we want to speak with you.

Requirements

• Demonstrated first-hand experience with requirements gathering/elicitation within an Agile framework.
• Experience coaching, teaching, or enabling others — e.g., agile coaching, learning & development, or team enablement.
• Prior experience operating at a senior level, someone who has owned and driven requirements/process-improvement work directly, not solely contributed as a subject matter expert.
• Comfort and professionalism engaging directly with client stakeholders without requiring coaching on communication style.
• Experience working with AI tools (e.g., Gemini, Copilot, Claude) for requirements gathering, documentation, or workflow support.
• Comfortable working independently with light day-to-day oversight, while maintaining consistent visibility and communication with leadership.

Nice To Haves

• Familiarity with low-code/workflow platforms (e.g., Power Apps or similar) a plus, not required.
• A consulting background, comfortable being a trusted outside voice rather than an internal employee — versus someone who has only operated as an internal BSA or Scrum Master.
• Experience standing up an enablement or capability-building program from the ground up within a single team, with an eye toward eventual expansion to a broader group.
• Background working within large, complex, multi-product organizations.
• Comfort with a defined-duration engagement and the flexibility to scope your own workload independently.

Responsibilities

• Assess current-state requirements elicitation, documentation, and process practices across the client's Product Owner team, through structured interviews with Product Owners and other stakeholders.
• Design and build documentation templates and requirements-elicitation standards, adapted to the client's specific products and workflows.
• Build and refine a supporting AI-assisted intake tool (e.g., in Gemini) that guides consistent requirements gathering.
• Personally plan and deliver all hands-on coaching, structured workshops, and office hours — no separate facilitators on this engagement, so you own the full coaching cadence start to finish.
• Iteratively refine materials and tooling based on real usage patterns and stakeholder feedback, adjusting pacing and sequencing as assessment findings warrant.
• Manage your own delivery schedule around the client's operational calendar and business constraints.
• Communicate clearly and credibly with client stakeholders, including Product Owners and their leadership, on findings, progress, and recommendations.
• Partner with a Delivery Lead on quality assurance of deliverables and support for key client meetings, while operating independently day to day.
• Recognize appropriate scope boundaries for the engagement — for example, flagging opportunities for broader rollout beyond the initial team rather than pursuing them unprompted.

Benefits

• Medical, dental, vision plans.
• Work/life balance – we know there’s more to life than work! We encourage our team to pursue other passions, get outside, and spend time with family.
• We work with clients and consultants to set expectations for a manageable workload.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed