Senior Construction Account Manager

Fortive•Greenville, SC

1d•Remote

About The Position

Gordian is seeking a Senior Account Manager with professionalism, construction knowledge, and a results-oriented approach, leveraging Gordian’s construction data and software. The primary responsibility is to provide support and training for Job Order Contracting (JOC) products and services to clients in a specific geographic area. JOC is a procurement method and construction process designed to enhance efficiency, cost savings, and construction quality for government entities, schools, hospitals, and higher education institutions.

Requirements

Bachelor's degree preferred in an appropriate field of study or equivalent work experience.
5+ years of construction procurement, construction management, or general contracting experience related to healthcare construction and construction management.
Knowledge of key concepts including plans, deliverables, scope, and tasks.
Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations.
A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables.
Sound decision-making, analytical, and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
Working knowledge and experience in the preparation and process of construction bid documents.
The ability to communicate effectively with team members and across the organization.
Experience identifying client or staffing issues and the ability to create effective solutions, as well as knowledge of when to escalate.
A valid US driver’s license.

Nice To Haves

Ability to travel 50-70% of the time within assigned geographic area (Cook County, Illinois).

Responsibilities

Manage assigned accounts and foster positive relationships with clients and construction contractors.
Act as a subject matter expert on construction contracts, proposals, and operations to drive client retention, renewals, upsells, and satisfaction.
Oversee project support, including scope development, material take-offs from plans and specifications, proposal review, and construction management.
Collaborate with and manage Account Managers on daily operational processes such as contract renewals, preparing and maintaining schedules for procurement objectives, troubleshooting, and providing software training to client and contractor staff.
Identify root causes of customer success and failures with Account Managers and drive requirements for process enhancement and development.
Partner with internal cross-functional teams to understand customer goals and key performance metrics, aiming to exceed them annually.
Provide input on new processes and workflows as needed.
Ensure superior customer service levels, operational excellence, and strategic insight.
Work closely with Finance on billing setup and invoicing.
Hire and develop staff, including setting objectives and conducting performance reviews.
Provide coaching and guidance to team members on all aspects of their assignments.
Participate in budget development and management, revenue forecasting, and periodic updates and management of profit and loss.
Deliver program reviews to clients' senior management.
Assist the sales team in identifying business opportunities outside of Job Order Contracting.