Senior Computer Specialist - Infrastructure - College of Arts & Science

University of Washington Medical Center•Seattle, WA

1d•Onsite

About The Position

The College of Arts & Sciences Deans Office is seeking to fill a Senior Computer Specialist position as part of the expanding CAS IT Infrastructure team. The computing environment served by this position is complex along several dimensions and the successful candidate will have to thoughtfully blend central standards and guidelines with local expertise and requirements to create an environment that is stable and reliable yet provides flexible service. Equally important to the technical challenge is the ability to successfully interact with faculty and staff to enable them to complete their research missions at the University. In collaboration with CAS IT Leadership and under general guidance from the Manager of Infrastructure the focus of the position is to provide primary support for complex computing labs utilized for instruction and research, as well as, enterprise servers within CAS – in support of research, teaching and operations - and their system environments, including production, development, testing and training. CAS IT’s core mission is to provide critical IT support to the faculty and staff in the college. We are an agile and collaborative team working to continually make technology less cumbersome for our customers while ensuring our solutions are secure, scalable, and in service of the College and UW’s mission of teaching and research.

Requirements

Bachelor in Computer Science or a related field. Experience can substitute for degree requirements.
3–5+ years in sys admin role, research computing or scientific computing environment.
Linux/Unix systems administration
Scripting (Python, Bash, etc.)
HPC schedulers (Slurm, PBS)
Cloud platforms (AWS, Azure, GCP)
Familiarity with academic research processes, data lifecycle, security best practices.
Keep current with campus standards, technology developments and College guidelines to ensure that the highest standards of reliability and performance are met.
Demonstrated experience working with minimal supervision, both independently and in a collaborative team environment and within deadlines.
Demonstrated client service skills and the ability to work with personnel of various levels of technical background.
Excellent written and oral communications skills.
Demonstrated knowledge and experience with a variety of desktop and workgroup server computing environments.
Self-motivated, resourceful, and proactive.
Operationally minded with experience developing, implementing, and managing effective processes and systems.
Strong organizational skills and attention to detail.
Ability to exercise independent judgement and creatively solve problems.

Nice To Haves

Proven customer service orientation with a history of delivering high quality products on time.
Ability to translate complex issues into comprehensible ideas and concepts with both technical and non-technical staff.

Responsibilities

Install, configure, and maintain servers, networks, and system software.
Monitor system performance and troubleshoot issues to ensure high levels of availability and security.
Responsible for the complex nature of Computing Labs that support instruction and computing needs for students and faculty.
Engaging with faculty and departments to determine the computing needed in the lab environments to ensure we are providing the high-touch level of support needed to support all computing labs currently housed in departments.
Manage user accounts, permissions, and access rights in systems such as Active Directory.
Collaborate with other IT staff to support end-users and resolve technical issues.
Perform regular system backups and recovery operations.
Apply operating system updates, patches, and configuration changes.
Work with leadership and the team to create a strong framework to implement and enforce security policies and procedures.
Evaluate and recommend new hardware and software solutions.
Ensure compliance with licensing agreements and IT policies.
Maintain documentation of systems, configurations, and procedures.
Providing operational, technical and administrative elements that ensure the availability, reliability, security and performance of the systems necessary to support the needs of the business.
Maintaining a high level of technical competency, provide documentation, be a team participant, contribute effectively to projects and conduct oneself in a professional manner.